Clinic Assistant
3 weeks ago
We are seeking a dedicated Clinic Assistant who is passionate about delivering exceptional customer service and possesses a high standard in hospitality. The ideal candidate will play a crucial role in ensuring the smooth operation of our clinic while providing a warm, welcoming environment for our patients.
Job Descriptions:
- Warmly welcome patients, providing courteous assistance and ensuring a positive first impression of the clinic.
- Efficiently manage patient appointments, including scheduling, rescheduling, and cancellations, while maintaining accurate records.
- Answer phone calls and emails promptly, addressing inquiries and providing clear information about clinic services and procedures.
- Assist patients with completing necessary paperwork and forms, ensuring accuracy and compliance with clinic protocols.
- Collaborate closely with medical staff to facilitate patient flow and address any concerns or special requirements promptly.
- Process payments, verify insurance details, and reconcile financial transactions accurately.
- Coordinate with external service providers, such as laboratories and imaging centers, to arrange patient tests and procedures as required.
- Uphold strict confidentiality regarding patient information and medical records, in accordance with regulatory guidelines.
Job Requirements:
- Previous experience in a customer service role with nurse background, preferably within a healthcare or hospitality environment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals, including patients, families, and colleagues.
- Strong organisational abilities and attention to detail, capable of managing multiple tasks efficiently in a fast-paced setting.
- A positive attitude and a genuine commitment to delivering exceptional service to patients
- Flexibility to adapt to changing priorities and a willingness to support team members as needed.
- Minimum qualification of GCE 'O' Levels or equivalent; additional certification in healthcare administration or related field preferred.
Tell employers what skills you have
Interpersonal Skills
Inventory
Healthcare
Exceptional Customer Service
Administration
Attention to Detail
Cashiering
Nursing
Customer Service
Medical Records
Scheduling
Hospitality
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