Project Manager
2 weeks ago
Job Summary
This role is part of a Channel Sales team that works with a network of resellers to bring products to customers. The team collaborates with partners to ensure they deliver the best customer experience when executing trade-in programs.
We are looking for a talented Program Manager to lead the implementation of a regional trade-in program within selected resellers. This program aims to equip resellers with best-in-class processes and technology solutions to enhance customer experience.
The successful candidate will be responsible for driving the program roadmap, onboarding partners, and ensuring smooth implementation. The role requires strong project management skills, cross-functional collaboration, and a passion for delivering high-quality customer experiences.
Key Responsibilities- Work closely with local and regional business teams to successfully implement the trade-in program.
- Leverage the trade-in implementation playbook to define approaches for each partner and propose improvements where needed.
- Coordinate all activities related to the program and define execution plans with selected partners.
- Guide partners through process recommendations and trade-in solution implementations.
- Identify and escalate program challenges and risks.
- Schedule and host program update meetings.
- Provide regular program updates to Sales leadership.
- Engage with global teams for technical support on system solutions.
- Act as the key point of contact for local teams regarding support needs.
- 6+ years of experience as a Project/Program Manager in large corporations; experience with international projects is preferred.
- Solid background in system implementation; programming experience is a plus.
- Experience in retail operations, preferably in the consumer electronics industry.
- Experience with affordability programs (e.g., trade-in, financing).
- Excellent problem-solving and analytical skills with attention to detail.
- Ability to work independently, exercise judgment, and take initiative.
- Excellent communication and stakeholder management skills.
- Solid time management and ability to handle multiple priorities.
- Ability to influence and drive alignment across teams.
- Experience with process documentation tools (e.g., Miro, Omnigraffle, Visio) and project management software (e.g., Wrike).
Sales Channel Management
Management Skills
System Implementation
Leadership
Analytical Skills
Customer Experience
Visio
Technology Solutions
B2B Sales
B2B
Project Management
JIRA
Attention to Detail
Time Management
OmniGraffle
Stakeholder Management
Technical Support
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