Junior Platform Support Engineer
2 days ago
Our platform support team helps our high-profile clients manage long and short-form video content production and distribution with cloud-based applications. We provide video streaming services with advanced network architecture for sites located across the US.
We're committed to delivering top-notch support around the clock, which is why we're expanding our team to include individuals based in Singapore to ensure 24/7 coverage for our platform.
WHAT YOU'LL DO- Work with an experienced Support Engineering team to research, diagnose, troubleshoot, and identify solutions to resolve customer issues in a timely manner
- Take ownership of global customer issues reported via Netsuite ticketing system and see problems through to resolution by liaising with Edisen team members
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Capable of documenting procedures pertaining to IT support and networking troubleshooting in Confluence & Sharepoint
- Follow the SLA for issues with respect to the severity
- Develop solutions that improve our teams' ability to support customers
- Take part in 24-hour on-call pager duty weekly roster with 4 other team members to resolve occasional critical issues
- Learn and understand our video technology platforms
- Certification in networking, technology or another related field is preferred
- Working experience in support ticket management, engineering and troubleshooting is preferred but not required
- Proficient knowledge of basic networking (DNS, TCP/IP, OSI model) is preferred
- Experience in managing systems, network communication, advanced metadata exchange of mission critical 24/7 operations.
- Experience with Microsoft Office suite is preferred (Sharepoint, Teams, Excel, etc.)
- Strong analytical skills to identify and resolve complex technical issues efficiently.
- Ability to troubleshoot system malfunctions and network connectivity problems effectively.
- English language professional proficiency is required (written & verbal)
- Must be located in Singapore
- Tech savvy, comfortable communicating solutions with both technical customers and colleagues
- A team player; collaborate with global colleagues to find solutions and participate in internal assignments and projects
- Pro-active; you take initiative & find enjoyment in solving issues and improving processes
- You have a positive “can do” attitude coupled with an ability to self-manage
- You are methodical and organized with an ability to prioritize effectively to
accommodate tight deadlines in a dynamic & fast paced environment - You have an interest and ability in expanding your skillsets & knowledge
Tell employers what skills you have
Confluence
Troubleshooting
Microsoft Office
Analytical Skills
Ticketing
Reliability
SharePoint
Ruby
Network Architecture
Distributed Systems
Networking
Metadata
Team Player
DNS
Linux
Ability to Prioritize
Technical Support
-
Process engineer
3 weeks ago
Singapore The Chemical Engineer Full timePOSITION SUMMARY Incumbent will be responsible for leading product manufacturing campaigns from the start of production, and providing technical supervision with respect to quality and EHS until completion and release of the material.POSITION RESPONSIBILITIESDevelop Manufacturing/Operating Instructions and necessary Standard Operating Procedures.Develop,...
-
Senior technical engineer
1 month ago
Singapore The Chemical Engineer Full timeAbout us At Exxon Mobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low...
-
Platform Engineer
5 hours ago
Singapore This is an IT support group Full timeJob title: Platform Engineer – HPC & Kubernetes Client: Elite FinTech Location: Singapore Skills: HPC, Kubernetes, Slurm, Airflow, Python, Git, Scheduling, Orchestration The role: My client is seeking an Engineer to join a highly technical team focused on the Scheduling side of technology. You will work extensively with HPC technologies and have deep...
-
Process engineer
3 weeks ago
Singapore The Chemical Engineer Full timeWhy Patients Need You Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is vital to making sure customers and patients have the medicines they need, when they need them. Working with our innovative engineering team, you'll help bring medicines to the...
-
Platform Engineer
2 months ago
Singapore Eames Consulting Full timeWe are partnered with an established organisation in search of a Platform Engineer. What You'll Do: Lead and manage small to mid-sized project workstreams. Design and implement cutting-edge solutions in DevOps and platform services. Mentor junior team members and collaborate across technical and business teams. Ensure system stability and high...
-
Platform Engineer
1 month ago
Singapore EAMES CONSULTING GROUP (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesWe are partnered with an established organisation in search of a Platform Engineer.What You'll Do: Lead and manage small to mid-sized project workstreams. Design and implement cutting-edge solutions in DevOps and platform services. Mentor junior team members and collaborate across technical and business teams. Ensure system...
-
Platform Engineer
4 days ago
Singapore UNISON CONSULTING PTE. LTD. Full time $7,500 - $9,500We are seeking a dedicated and skilled Platform Engineer with expertise in Oracle Cloud Infrastructure (OCI), BMC, Control-M, Moody's Risk Analytics, and SQL. The ideal candidate will provide technical support and ensure the smooth operation of platforms in a 24x7 environment. This role involves proactive monitoring, incident resolution, and contributing to...
-
Platform Engineer
1 week ago
Singapore UNISON CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a dedicated and skilled Platform Engineer with expertise in Oracle Cloud Infrastructure (OCI), BMC, Control-M, Moody's Risk Analytics, and SQL. The ideal candidate will provide technical support and ensure the smooth operation of platforms in a 24x7 environment. This role involves proactive monitoring, incident...
-
Junior DevOps Engineer/SRE Engineer
3 months ago
Singapore GOSSTECH PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities: Responsible for the management of Site Reliability Engineering, have hands-on knowledge on manage & troubleshot server, network and applications; Responsible for the deployment and daily monitoring of the company's business systems to ensure the normal operation and emergency response; Provide in-depth...
-
Trainee/junior shipbroker
3 weeks ago
Singapore This Is An IT Support Group Full timeWe are currently seeking a motivated and enthusiastic individual to join our team in the role of aTrainee/Junior SNP Shipbrokerbased in ourSingaporeOffice. As a Trainee/Junior SNP Shipbroker, your key responsibilities will be: Supporting day-to-day activities of the Broker(s) and increasing your knowledge and capabilities. Collecting and coordinating the...
-
Platform Infrastructure Specialist
3 weeks ago
Singapore Squarepoint Capital Full timeJob Overview:As a Platform Infrastructure Specialist at Squarepoint Capital, you will play a key role in delivering critical platform infrastructure using DevOps methodology.The ideal candidate will have 4+ years of experience in DevOps, SRE, or platform engineering roles, with a deep understanding of technologies such as Kafka, Consul, and...
-
Software Engineer
12 hours ago
Singapore Link Compliance Full timeWe are a high-performing product and engineering company in Singapore seeking an experienced Outsystems specialist to join our dynamic team. About the RoleThe ideal candidate will have a strong background in developing and implementing solutions using the Outsystems platform, .NET, SQL, and JavaScript.Design and develop applications using Outsystems...
-
Senior Site Operations Engineer
4 days ago
Singapore JUNIOR BUILDERS & CONTRACTORS PTE. LTD. Full timeJob Overview:We are seeking a highly motivated Senior Site Operations Engineer to join our team at Junior Builders & Contractors PTE. LTD. The successful candidate will be responsible for overseeing the execution of construction projects, ensuring timely completion, and maintaining high-quality standards.The estimated salary for this role is SGD $60,000 -...
-
Junior Desktop Support Specialist
3 days ago
Singapore ITCAN PTE. LIMITED Full timeJob OverviewITCAN PTE. LIMITED seeks a skilled and experienced Junior Desktop Support Specialist to join our team.About the RoleThis is a full-time position that requires a strong foundation in desktop support and troubleshooting skills.The successful candidate will be responsible for providing top-notch technical support to our clients, resolving issues...
-
Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full timeJob Title: Strategic Support Engineer for Trading PlatformsAbout Us:AMBITION GROUP SINGAPORE PTE. LTD. is a leading provider of innovative solutions in the finance industry.Salary: SGD 6,000 - 8,000 per monthJob Description:We are seeking an experienced Front Office Application Support Engineer to join our team in Singapore.Responsibilities:Implement change...
-
Platform Engineer
1 week ago
Singapore ATOS INFORMATION TECHNOLOGY (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Be the Hadoop Subject Matter Expert to engage with customers to provide technological solutions as well as operational improvement recommendations Hadoop infrastructure platforms & Hadoop eco-system incl. Linux & storage Lead the teams on technical directions for the different Hadoop platforms ...
-
Junior Production Support Engineer
4 weeks ago
Singapore APAR TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:We are seeking a motivated and detail-oriented Junior Production Support Engineer with a foundational understanding of Unix and Java. The ideal candidate will be responsible for monitoring, maintaining, and troubleshooting production systems, ensuring minimal downtime and swift issue resolution. This role requires a...
-
ITSM Platform Engineer
4 days ago
Singapore APAR TECHNOLOGIES PTE. LTD. Full timeAbout the RoleWe are seeking an experienced ITSM Platform Engineer to support and enhance our IT Service Management (ITSM) platform. This role involves close collaboration with IT Infrastructure and Operations teams to manage service requests, perform platform maintenance, and implement ITSM processes aimed at improving efficiency and ensuring alignment with...
-
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full timeAbout HYPERSCAL SOLUTIONS PTE. LTD.As a leading provider of innovative energy trading solutions, we are seeking an experienced Core Platform Senior Software Engineer to join our team.We are looking for a skilled professional who can help us develop and maintain our energy trading platforms, ensuring they are scalable, secure, and reliable. If you have a...
-
Software engineer, information technology
3 weeks ago
Singapore This Is An IT Support Group Full timeThe Software Engineer envisions, designs, implements, tests, and rolls out platforms to host applications, systems, programmes, and database protocols in support of end users’ needs. He/She defines innovative approaches to platform development and integration of security aspects as part of the software development lifecycle.With his/her vast experience in...