Client Care
7 days ago
The role plays a key role in ensuring smooth front desk operations and providing excellent customer service to clients while also supporting in the day-to-day maintenance and functionality of the facilities, helping to ensure safety, compliance, and effective maintenance processes.
The incumbent is expected to work from 9:00 a.m. to 6.00 p.m. on weekdays. On occasion, he/she may need to work outside official hours on weekends to support in the running of events.
Key Responsibility Areas
Front Desk Management:
- Oversee daily front desk operations, ensuring a seamless and positive client experience;
- Deliver exceptional customer service by addressing inquiries, concerns, and feedback promptly and professionally;
- Provide support with automated scheduling (client schedules, including manual management of the system if any) whenever it is necessary;
- Manage client requests, cashiering transactions, and internal event and meeting scheduling;
- Coordinate and execute efficient survey administration for the clinical team;
- Prepare duty rosters, guide front desk staff, and identify any training requirements;
- Support the Clinical Team with routine reporting and submission of statistics to NCSS and MSF;
- Support contract administration and management of various EAP services offered.
Facilities Support:
- Assist in maintaining facilities to ensure they are safe, functional, and compliant with company standards;
- Support preventive and corrective maintenance activities for office and facilities;
- Support in vendor liaisons for maintenance tasks and repairs;
- Help manage property maintenance procedures, including inventory checks.
Experience
- At least 3 years of experience in similar roles is preferred.
Technical Competencies
- Microsoft Office: Proficient in Word, Excel, PowerPoint, and Outlook for administrative tasks and communication;
- Good with CRM and POS software;
- Experience in service contracts and vendor management;
- Knowledge in facilities management software will be an added advantage
Other Competencies
- Patient, detail-oriented, and a team player with a helping mentality to collaborate openly, adapt to changing needs, and work hand-in-hand with colleagues and clients;
- Positive and proactive attitude with good communication skills;
- Ability to balance priorities and successfully manage challenging situations;
- Ability to work in a fast-paced environment, managing multiple stakeholders;
- Proactive and solutions focused;
- Excellent attention to detail;
- Strong organizational skills.
CRM
Outlook
Microsoft Office
Inventory
Exceptional Customer Service
Administration
Contract Administration and Management
Property Maintenance
Vendor Management
Good Communication Skills
Attention to Detail
Corrective Maintenance
Statistics
Team Player
Customer Service
Facilities Management
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