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Passenger Traffic Officer

2 months ago

Singapore ALL NIPPON AIRWAYS CO., LTD. Full time
Roles & Responsibilities

We are seeking a Passenger Traffic Officer to join our team based at Changi Airport.

What you will be doing...
  • Act as an airline representative at Changi airport and be responsible for duties related to passenger flights to/from Singapore.
  • Ensure effective management and execution of the expected service standards of the airline.
  • Responsible for delivery of quality passenger services.
  • Provide assistance to passengers and addressing their queries.
  • Comfortable with face to face interactions with the various stakeholders whilst working in shifts.
  • Follow up with passengers’ safety and security concerns and queries.
  • Access reservation and booking systems.
  • Provide assistance to passengers in the event of flight disruptions or delays.
  • Supervise and monitor service standards of ground handling agent.
Key Qualifications
  • Diploma holder in any discipline, preferably with 2 to 5 years of relevant experiences.
  • Knowledge in CIQ handling.
  • Required to perform shift duties.
Who you are...
  • Ability to communicate (fluent in speaking, reading and writing) in Japanese would be an advantage to communicate with Japanese customers.
  • Customer-oriented mindset with pleasant disposition.
  • Possess good sense of time management to achieve on-time performance.
  • Enjoys communicating with diverse group of people of all cultures.
  • Possess leadership qualities, good communication and interpersonal skills to work effectively in a team.
  • Pro-active, self-motivated individuals who works well independently and under pressure.
  • Organized and able to prioritize tasks.
  • Proficient in MS Office applications.
  • Innovative and able to adapt to industry changes.
 Staff Fringe Benefits include:
  • AWS and Variable Bonus
  • Medical & Hospitalization Coverage
  • Concessionary Travel to any destinations & discounted travel on other partner airlines

Tell employers what skills you have

Customer Service Oriented
Microsoft Office
Japanese Language
Interpersonal Skills
Airlines
Service Recovery
Good Communication Skills
Time Management
Customer Satisfaction
Team Player
Service Delivery
Customer Service Experience