Senior Software Engineer
4 weeks ago
What You’ll Do
We are seeking a highly skilled and experienced Senior Software Engineer to join our CDRM team, specializing in Level 3 Support. The ideal candidate will have a strong background in Python scripting and development, OpenText knowledge, Unix shell scripting, and Oracle database management. This role requires excellent problem-solving skills, the ability to perform root cause analysis, and support release activities.
- Provide expert-level support for intricate technical issues, ensuring timely resolution and minimal disruption to production systems
- Collaborate effectively with L1 and L2 support teams to escalate and resolve critical incidents efficiently. Conduct thorough root cause analysis to identify and address underlying issues, preventing future occurrences
- Develop, maintain, and optimize scripts (Python and Unix shell) to automate processes and improve efficiency
- Write and optimize SQL queries for Oracle databases, ensuring efficient data retrieval and manipulation
- Create and maintain comprehensive documentation for support processes, incident resolutions, system configurations, and automation scripts
- Prepare and present insightful reports on incident trends, root cause analyses and system performance metrics to stakeholders
- Support all aspects of the release process, collaborating with development and operations for smooth execution
- Participate actively in release planning meetings to assess potential risks and their impact on production systems
- Utilize OpenText for document management, automation, and integration. Troubleshoot OpenText issues and collaborate with development for integration
- Identify opportunities for process improvement and automation within the support and release management functions
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 10-15 years of experience in software engineering or a related field, with a strong focus on L3 technical support
- Proficiency in Python scripting and development for process automation and tool building
- Expertise in Unix shell scripting for system administration and automation tasks
- Extensive experience with Oracle databases, including writing and optimizing SQL queries (and potentially PL/SQL procedures if relevant)
- Familiarity with OpenText software solutions for document management and process automation
- Understanding of software development lifecycle (SDLC) and release management processes
- Excellent analytical and problem-solving abilities to diagnose and resolve complex technical issues
- Strong communication and interpersonal skills for effective collaboration with cross-functional teams
- Ability to work independently and collaboratively, managing multiple tasks and priorities
- Proactive approach to identifying and addressing potential issues
Here, we summarize the typical journey to finding a job within EMAKINA:
- Apply and tell us about yourself
- Go through some standard interviews:
- General interview with a recruiter
- Technical interview with our technology experts
- Manager interview or Offer interview with a hiring manager
- Get ready to join the team
Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.
It takes 1 min of application to start the journey with us. Apply now
Tell employers what skills you have
PL/SQL
Python scripting
Interpersonal Skills
Analytical Abilities
Open text
Problem Solving
SDLC
SQL Query
Oracle Database
Unix Shell Scripting
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