ITSM Developer

1 month ago

Singapore ALPSOFT TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Managing Foundation data.
  • Customization of workflows.
  • Integration using web services.
  • Add new; improve overall navigation of system that launches reports, lists of data, or dashboards.
  • Create new and modify existing reports and dashboards.
  • Develop and implement new functionality determined necessary to support ITIL processes.
  • Enhance functionality based on Continual Service Improvement requirements/changes.
  • Aiding in translating business requirements into technical requirements.
  • Fix defects when they arise.
  • Monitor overall system performance using system performance and diagnostic tools and dashboards.
  • Integrate IT Service Management System with other systems (for the potential discovery of assets, user access via LDAP, auto-creation of Incidents via Event Management Systems, etc.). Monitor and maintain integrations after implementation.
  • Open Incident and Change Requests (e.g. submit bug/fix Incidents; submit instance clone/upgrade requests).
  • Coordinate maintenance required for the BTS instance with 3rd party vendors and internal teams.
  • Answer "how to" technical and application configuration questions of other members of the technical team and process owners.
  • Facilitate roll out of new applications and modules.
  • Provide process leadership and direction to individuals and teams

Requirements:

  • Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information Systems
  • 5 years systems administration experience with at least 2 years’ experience in workflow customization.
  • Solid understanding of ITSM processes and Integration techniques.
  • Working knowledge of BMC Remedy ITSM modules and functions (Active Link, Filters, Form customization, SLM, SR Catalogue, Approval Mapping, Debugging, Reporting, CMDB, Foundation data) is a MUST.
  • Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification.
  • Willing to standby and provide after office hour support when needed.
  • Working knowledge of Active Directory, LDAP, AJAX, CSS, XML, Java Script experience a plus.
  • Writing test scripts.
  • Working knowledge of relational databases.
  • Application Development experience (e.g. SDLC, Agile Scrum, etc.).
  • Excellent written and verbal communications and Customer Service skills.
  • The ability to take complex end-user requirements to system requirements to code.
  • ITIL Certification (helpful, provides background and a frame of reference).
  • Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment.
  • Must be able to communicate with technical and non-technical individuals and teams.
  • Must be able to work in a fast-paced production environment.
  • Must be able to handle multiple tasks and projects with various and changing levels of priority.
  • Must be open to other’s ideas, strategies, etc., as part of a decision-making team.
  • Self-driven and ability to work independently

Tell employers what skills you have

Customer Service Skills
IT Service Management
CSS
XML
Active Directory
Translating
BMC Remedy
SDLC
Event Management
SR
AJAX
Agile Scrum
ITIL
Mapping

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