Senior Retail Operations Manager

7 days ago

Singapore THE VETRESKA COMPANY PTE. LTD. Full time
Roles & Responsibilities

Founded in 2017, VETRESKA isn't just a pet brand – we are architects of enchantment Fueled by a fervent desire to transcend conventional boundaries, we redefine pet products with an imaginative flair. Think of us as wizards, conjuring designs that evoke wonder and excitement, all while seamlessly merging playfulness with purpose – a synergy we refer to as Together Reimagined.

Envision the scenes where pets and their human companions share captivating moments. This is the canvas that VETRESKA paints. From animated tail wags to contented purrs, our meticulously crafted products thread stronger connections between pets and their owners.

Our focus is on cherishing the everyday anecdotes of pet companionship, each imbued with a touch of whimsy – a testament to our commitment to Together Reimagined.

Role Purpose

We are seeking an experienced and dynamic Senior Retail Operations Manager with a background in luxury retail to oversee the end-to-end retail operations, drive operational excellence, and enhance customer experience across multiple retail locations. The ideal candidate will be responsible for optimizing store performance, ensuring the seamless functioning of our retail outlets, implementing effective operational strategies, and aligning with the company's strategic objectives.

Key Responsibilities

Operations Management

· Develop and implement operational strategies to enhance profitability, and customer's engagement and satisfaction

· Overseeing and streamline daily store operations across multiple locations, ensuring consistency and compliance with company policies

· Analyse key performance indicators (KPIs) and conduct market surveying to identify trends and opportunities for improvement

· Implementation of SOP for daily store operations, stock taking schedule and addressing to customer's feedback

· Maintain the visual merchandising standards to uphold the aesthetic of the store

· Be part of the recruitment process for store team hiring

· Cross-functioning collaboration to ensure smooth business operations

· Actualize ideas to drive successful promotions and sales initiatives

· Lead marketing initiatives and promotional activities

People Management

· Lead, mentor and develop store leaders to foster high performance and productivity

· Collaborate with business partners to deliver coaching and enhance team capabilities

· Involve in staff performance evaluation, effective manpower planning across stores and oversee incentive programs

· Motivate the store leaders and provide guidance to them on sales and people management

· Resolve staff issue

Financial Management

· Manage budgets and revenue performance of the business

· Identify cost savings opportunities and implement operational efficiencies

· Prepare financial reports and manpower planning forecasts

Requirements

· Bachelor's degree in any field, with strong business acumen

· Minimum 5 years of experience in retail operations management role. With experience of managing multiple stores. Experience in similar industry will be a bonus

· Proven track records in driving growth in sales, operational efficiency, and passionate about people development

· Results driven

· Excellent leadership and people management skills

· Strong leadership and team management skills

· Ability to analyse data efficiently and implement action plans

· Detailed-oriented in all aspects

· Strong communication, analytical and problem solving skills

· Strong organizational and multitasking abilities

· Present in stores for observation, building of team rapport and understand the business

· Passion for animals and knowledge of pet care products is highly desirable

We welcome candidates we are enthusiastic about pets, compassionate about people and with a strong sense of business acumen to apply.

If you're ready to contribute to a fun and supportive team while making a positive impact on pets and their owners, we'd love to hear from you

Tell employers what skills you have

Coaching
Store Operations
Management Skills
Budgets
Operational Excellence
Visual Merchandising
Customer Experience
Financial Management
Business Acumen
Operations Management
Pets
People Development
Team Management
Incentive Programs
People Management

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