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General Insurance Team Leader | Banking Industry
2 months ago
Responsibilities:
- Lead and motivate a team to consistently achieve or exceed monthly sales targets set by management.
- Conduct regular training, coaching, and performance reviews to enhance the skills and productivity of team members.
- Monitor team performance through key metrics, including daily, weekly, and monthly KPIs, and provide timely updates to management.
- Ensure all sales submissions and reports are accurate and complete, addressing any discrepancies promptly.
- Oversee daily operations, including conducting morning briefings to review sales performance, talk time, and conversion rates.
- Ensure compliance with all company policies and regulatory requirements in sales and customer interactions.
- Review and evaluate agents’ call quality, identify areas for improvement, and share best practices with the team.
- Analyze sales data to develop and implement strategies to improve performance and meet campaign objectives.
- Manage administrative tasks such as preparing agent sales reports, updating performance records, and handling requests related to customer or agent details.
- Perform additional duties as a Duty Floor Manager (DFM) to support the operational needs of the team.
Requirements:
- Diploma or Bachelor’s degree in Business, Finance, or related field.
- 3+ years of experience in a sales or insurance environment, with at least 1 year in a leadership or supervisory role.
- Strong understanding of general insurance products and sales processes.
- Excellent communication and coaching skills to lead and develop a team.
- Proficiency in preparing and analyzing sales reports and using data to drive decisions.
- Attention to detail and commitment to maintaining compliance standards.
- Ability to work under pressure and achieve results in a fast-paced environment.
Tell employers what skills you have
Coaching
IFRS
CAPA
Working Capital Management
Financial Management
Continuous Process Improvement
Biotechnology
Attention to Detail
Virtual Teams
General Insurance
Team Leader
Internal Audit
US GAAP
Acquisitions
Turnover
