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TCM Clinic Receptionist cum Assistant

2 months ago

Singapore TIANYI INMED TCM CLINIC PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Assist TCM physicians and health advisors during consultations, ensuring efficient patient care.
  • Perform receptionist and administrative duties including patient registration, appointment scheduling, answering phone inquiries, data entry, and filing.
  • Provide basic information about TCM, healthcare, common ailments, and offer brief explanations of treatment plans and products.
  • Conduct regular stock-taking of clinic supplies and coordinate with external vendors for logistics.
  • Accurately update billing records and reconcile daily collections.
  • Oversee the day-to-day operations of the clinic, including housekeeping
  • Potentially work across multiple clinic locations as needed.
  • Be open to training for higher-level responsibilities.

Requirements & Qualifications:

  • GCE 'N' Level / GCE 'O' Level / NITEC / Diploma with at least 2 years of relevant experience.
  • Experience in a clinic or healthcare setting, or in healthcare product sales, is advantageous.
  • An interest in and knowledge of TCM and healthcare is a plus.
  • Healthcare-related certifications are a plus.
  • Excellent interpersonal and communication skills.
  • Strong customer-service mindset with a focus on patient satisfaction.
  • Ability to multitask and work in a fast-paced environment.
  • Basic IT knowledge and ability to assist with data entry and CRM systems.
  • Only Singaporeans & Permanent Residents


职责：

  • 协助中医师和健康顾问进行咨询，确保高效满足患者需求。
  • 执行前台和行政工作，包括患者登记、预约安排、接听电话询问、数据录入和归档等。
  • 提供有关中医、健康护理、常见疾病的基本信息，并简要说明治疗计划和产品。
  • 定期进行诊所物资的盘点，并与外部供应商协调物流事宜。
  • 准确更新账单记录并对每日收款进行核对。
  • 负责诊所的日常运营管理, 进行日常清洁工作。
  • 根据需要在多个诊所地点工作。
  • 愿意接受培训以承担更高层次的职责。

要求与资格：

  • 拥有 GCE 'N' Level / GCE 'O' Level / NITEC / Diploma 学历，至少2年相关工作经验。
  • 具有诊所或医疗环境工作经验，或医疗产品销售经验者优先。
  • 对中医和健康护理有兴趣和了解者优先。
  • 拥有相关医疗保健认证者优先。
  • 出色的人际交往和沟通能力。
  • 强烈的客户服务意识，注重患者满意度。
  • 能够同时处理多项任务，并在快节奏的环境中工作。
  • 具备基本的IT知识，能够协助数据录入和使用客户关系管理系统。
  • 仅限新加坡公民, 永久居民

Tell employers what skills you have

CRM
Ability to Multitask
Microsoft Office
Microsoft Excel
Housekeeping
Treatment
Inventory
Healthcare
Data Entry
Communication Skills
Administrative Support
Microsoft Word
Patient Registration
Customer Service
Appointment Scheduling