Spa Attendant

1 day ago

Singapore HIDEAWAY 46CR PTE. LTD. Full time
Roles & Responsibilities

Join the Hideaway team, the newest wellness concept by The Trapeze Group, located in the latest and upcoming lifestyle destination by The Lo&Behold Group in the vibrant Robertson Quay. At Hideaway, we're creating a unique space for healing and recovery, offering a blend of modern massage treatments, and cold plunge and sauna facilities, designed to enhance the wellness experience. As part of our dynamic team, be part of a concept that aims to redefine wellness. Join us in making Hideaway a distinctive haven for rest and recovery, as we prepare for our grand opening in 2024.


Purpose of Role and Objectives:


The Spa Attendant is responsible to ensure the highest quality of guest service and cleanliness throughout the spa, including the bathhouse. Responsibilities will also include processing the laundry/linen of the spa, handing it off to cleaning vendors and restocking clean laundry and linens throughout the spa.


Essential Job Functions:

  • Be flexible with your schedule, supporting the needs of the spa
  • Maintain a positive attitude and contribute toward a quality work environment
  • Assist in all areas of spa operation as requested by management
  • Document all guests’ requests, complaints or problems immediately and notify designated personnel for resolving the situation and follow up in a timely manner
  • Assist with inventory of all amenities
  • Address guests complaints with empathy, and courtesy, always finding a resolution that they feel is satisfactory. Never allow a guest to leave unsatisfied
  • Assist with Spa and bathhouse cleanliness and presentation removing garbage, assisting with towels and laundry, setting rooms and spa at end of shift and clean and sanitize all surfaces
  • Assist with filling and draining cold plunge tubs, cleaning cold plunge tubs and saunas upon opening, closing and between appointments.
  • Assist with troubleshooting cold plunge tubs and saunas if necessary (training will be provided).
  • Properly open and close spa each day according to standard operational procedures
  • Handle guests’ questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
  • Maintain a clean; safe, fully stocked and well-organized work area
  • Upholds the standards of sanitation and sterilization as directed by law and establishment
  • Ability to work without constant direct supervision and maintain a positive attitude and contribute toward a quality work environment
  • Regularly attend, participate in and support training and colleague meetings for the spa
  • Communicate to management any and all occurrences involving colleague or guests in the spa that require attention

Key Competencies and Skills:

  • High School Graduate
  • Possess a good command of the English and the ability to clearly and pleasantly communicate with guests
  • Ability to provide legible communication
  • Ability to be efficient and productive in a fast-paced environment
  • Knowledge of computers
  • Responsible
  • Team player
  • Detail-oriented with strong ability to multitask
  • Ability to assist in emergency situations

Tell employers what skills you have

Ability to Multitask
Troubleshooting
Written English
Inventory
Spa
Sanitation
Disposables
Team Player
Customer Service
Hospitality

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