Remote Service Engineer
3 weeks ago
Job Responsibilities
- Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
- This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions, in support of Agilent's product portfolio.
- Responsibilities include technical support, troubleshooting customers' applications and delivering consulting and education services, using telephone and internet collaboration and e-Learning platforms.
- May support 3rd party products and occasionally visit customer site.
- Leverages post sales interactions with customers to probe and qualify further revenue opportunities.
- May book transactional sales opportunities and provide highly qualified leads to sales.
Qualifications:
- Bachelor's degree in Life Sciences & Chemical, Chemistry and Biological Chemistry or Bioscience required or Master's Degree or equivalent.
- Post-graduate, certification, and/or license may be required.
- 3-4 years of relevant experience in Life Sciences, Manufacturing or similar industries.
Preventive Maintenance
Troubleshooting
Hardware
Customer Relationships
Electrical
Chemistry
Surveillance
Consulting
Refurbishing
Life Sciences
Manufacturing
Sourcing
Electronics
Commissioning
Technical Support
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