Remote Service Engineer

3 weeks ago


Singapore CIELO TALENT PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities

  • Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
  • This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions, in support of Agilent's product portfolio.
  • Responsibilities include technical support, troubleshooting customers' applications and delivering consulting and education services, using telephone and internet collaboration and e-Learning platforms.
  • May support 3rd party products and occasionally visit customer site.
  • Leverages post sales interactions with customers to probe and qualify further revenue opportunities.
  • May book transactional sales opportunities and provide highly qualified leads to sales.

Qualifications:

  • Bachelor's degree in Life Sciences & Chemical, Chemistry and Biological Chemistry or Bioscience required or Master's Degree or equivalent.
  • Post-graduate, certification, and/or license may be required.
  • 3-4 years of relevant experience in Life Sciences, Manufacturing or similar industries.
Tell employers what skills you have

Preventive Maintenance
Troubleshooting
Hardware
Customer Relationships
Electrical
Chemistry
Surveillance
Consulting
Refurbishing
Life Sciences
Manufacturing
Sourcing
Electronics
Commissioning
Technical Support
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