BA CLM

Roles & Responsibilities

Job Summary:
We are seeking an experienced Technical Business Analyst to join the team and drive critical initiatives in Customer Lifecycle Management (CLM) and Anti-Money Laundering (AML). In this role, you will collaborate with cross-functional stakeholders to analyze business requirements, document workflows, and design technical solutions that enhance our CLM capabilities while ensuring compliance with AML regulations.

Key Responsibilities:

• Serve as a subject matter expert in Customer Lifecycle Management and its integration with AML processes.
• Collaborate with business users, IT, and compliance teams to define and document detailed business requirements focused on optimizing the customer experience.
• Conduct thorough system analysis, data modeling, and process mapping to identify opportunities for automation and process improvement within the customer lifecycle.
• Design and prototype technical solutions that address both CLM and KYC (Know Your Customer) challenges.
• Facilitate requirements gathering sessions, ensuring alignment and consensus among all stakeholders.
• Create comprehensive functional and technical specifications to guide system development and enhancements in CLM processes.
• Participate in solution testing, deployment, and post-implementation support to ensure effective functionality and user adoption.
• Continuously monitor industry trends and regulatory changes, recommending enhancements to our CLM framework and AML program.

Qualifications:

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3-5 years of relevant experience in business analysis, with a focus on Customer Lifecycle Management, AML, and KYC processes.
• Strong understanding of CLM best practices, AML regulations, name screening, and transaction monitoring.
• Proficient in system analysis, data modeling, and process mapping techniques.
• Experience with Agile software development methodologies and collaboration with IT teams.
• Excellent communication and stakeholder management skills.
• Familiarity with CLM and AML/KYC systems and technology solutions is preferred.
• Ability to work independently and as part of a cross-functional team.

Tell employers what skills you have

Customer Lifecycle Management
Management Skills
Requirements Gathering
Customer Experience
Data Modeling
Ability To Work Independently
Process Improvement
Business Analysis
Technology Solutions
AML
Business Analyst
KYC
Screening
Stakeholder Management
Agile Software Development
Mapping

---