Salesforce Tech Lead

1 month ago

Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Job Description:

As a Salesforce Tech Lead, you will play a pivotal role in the design, development, and deployment of Salesforce Sales/Service Cloud solutions. You will work closely with stakeholders to ensure solutions align with project requirements and industry best practices. In this role, you will lead a dynamic development team, providing technical guidance and fostering a collaborative environment to ensure timely and successful project delivery. Your expertise in Telco enterprise processes, order management systems, and Salesforce will drive innovation and excellence.

Key Responsibilities:

Solution Enablement:

· Oversee the development and implementation of Salesforce Sales, Service, and Experience Cloud solutions.

· Ensure solutions meet business needs and adhere to industry standards and best practices.

· Conduct technical reviews and ensure quality control across project phases.

Team Leadership:

· Provide mentorship and technical guidance to the development team.

· Foster a collaborative work environment that promotes knowledge sharing and problem-solving.

Stakeholder Coordination:

· Work closely with stakeholders to understand requirements, identify challenges, and provide technical solutions.

· Facilitate communication between business and technical teams to ensure smooth project execution.

Technical Problem Solving:

· Address and resolve technical challenges in a timely and efficient manner.

· Recommend innovative solutions to enhance system performance and usability.

Experience & Skills Required:

Salesforce Expertise:

· At least 2 years of Salesforce techno-functional experience, including Sales Cloud, Service Cloud, and Experience Cloud.

· Strong understanding of Salesforce platform capabilities and limitations.

Telco Industry Knowledge:

· Familiarity with Telco Enterprise B2B ordering and fulfilment processes.

· Knowledge of fixed-line connectivity products (e.g., Ethernet, VPN, Optical Fibre).

· Functional understanding of Telco Order Management Systems (OMS) capabilities.

Business Process Design:

· Experience in designing and optimizing business processes.

· Ability to translate business requirements into technical solutions.

UI/UX Design:

· Proficiency in wireframe design and user experience optimization.

Soft Skills:

· Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.

· Strong problem-solving abilities and a proactive approach to technical challenges.

Preferred Qualifications:

· Salesforce certifications (e.g., Salesforce Certified Technical Architect, Salesforce Certified Application Architect).

· Experience in agile project management.

· Familiarity with integration tools and APIs in the Salesforce ecosystem.


Tell employers what skills you have

Agile Project Management
Architect
Working With Clients
User Experience
Problem Solving
Upstream
Soft Skills
Visual Force
Data Migration
Team Leadership
Ethernet
Presentation Skills
Master Data Management
VPN
Business Process Design
Business Requirements

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