Current jobs related to Manager, Customer Care - Singapore - MINMED GROUP PTE. LTD.


  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore Customer Labs Full time

    Job DescriptionThis role is responsible for overseeing the smooth operation of Customer Service Counters at Customer Labs. The successful candidate will manage a team of Customer Service Officers to provide exceptional service to customers.Key ResponsibilitiesConduct daily briefings with Customer Service Officers to ensure they are informed about mall and...


  • Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & Responsibilities Carry out assessment on client care neds in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the day-to-day AIC Link operations to deliver prompt and quality customer service Engage client/caregiver in identifying...


  • Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & Responsibilities Carry out assessment on client care neds in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the day-to-day AIC Link operations to deliver prompt and quality customer service Engage client/caregiver in identifying...


  • Singapore Homage Care Full time

    **Location**: Singapore **Type**: Full-time **ROLE DESCRIPTION** Homage is hiring a Customer Support Finance Associate who will be responsible for reconciling customer/care professional's enquiries on invoice, payout and other related questions. The Customer Support Finance Associate is expected to manage the enquiries tickets and ensure SLA is not...


  • Singapore Customer Labs Full time

    About the RoleWe are seeking an experienced professional to lead our Customer Service team at Customer Labs. As a Service Operations Manager, you will oversee the day-to-day operations of the Customer Service Counters and manage a team of Customer Service Officers to deliver exceptional customer service.Main ResponsibilitiesDevelop and implement strategies...


  • Singapore Rainbow Care Pte Ltd Full time

    Company Overview:Rainbow Care Pte Ltd is a reputable distributor of home care equipment, committed to providing premium customer care to cater to diverse needs.Job Responsibilities:As a Sales Support Executive, you will provide administrative and operational support for incoming client orders. You will schedule and follow up on client deliveries and service...


  • Singapore SDC TECHNOLOGIES ASIA PACIFIC, PTE. LTD. Full time

    Roles & ResponsibilitiesReporting to Customer Care & Shipping Manager, this position will serve as the primary liaison between customers and Company to handle telephone and internet inquiries, receive purchase orders and correspondences related to sales orders and verify inventory for product availability including arrangement of shipment. The candidate will...


  • Singapore SDC TECHNOLOGIES ASIA PACIFIC, PTE. LTD. Full time

    Roles & ResponsibilitiesReporting to Customer Care & Shipping Manager, this position will serve as the primary liaison between customers and Company to handle telephone and internet inquiries, receive purchase orders and correspondences related to sales orders and verify inventory for product availability including arrangement of shipment. The candidate will...


  • Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesNote : Your application will be referred by Agency for Integrated Care to hiring Community Care Organisations for potential career opportunities.To attract mid-career PMETs (Professionals, Managers, Executives and Technicians) to join the growing Community Care sector, the Senior Management Associate Scheme (SMAS) aims to assist...


  • Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesNote : Your application will be referred by Agency for Integrated Care to hiring Community Care Organisations for potential career opportunities.To attract mid-career PMETs (Professionals, Managers, Executives and Technicians) to join the growing Community Care sector, the Senior Management Associate Scheme (SMAS) aims to assist...


  • Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesYou will support the Head of Department in driving the team in the development and implementation of Advance Care Planning (ACP) and the palliative care sector by identifying service gaps and new opportunities, enhancing existing service models, and developing new service models to provide better care options for patients at the end...


  • Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesYou will support the Head of Department in driving the team in the development and implementation of Advance Care Planning (ACP) and the palliative care sector by identifying service gaps and new opportunities, enhancing existing service models, and developing new service models to provide better care options for patients at the end...


  • Singapore KINTO SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAbout UsKinto One is powered by Toyota Financial Services Singapore, which gives you all the benefits of driving a new Toyota or Lexus without having to own one. We’re a bright, passionate, and ambitious team dedicated to doing our best for customers and partners. We value employees who are creative, proactive, intelligent, and...


  • Singapore DREW AMEROID (SINGAPORE) PTE. LIMITED. Full time

    Roles & ResponsibilitiesCustomer Care RepresentativeThe Customer Care team is responsible for serving as the customer’s main point of contact for quoting and placing orders for Drew products and services and assisting in the resolution to a customer’s inquiry or issue. Helping to manage the customer relationship on behalf of the business and managing the...


  • Singapore AGORA CO-LEARNING SPACES PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Agora ColearningWe are an education startup dedicated to transforming learning experiences for children of all ages.We combine our own programmes with an education marketplace offering tuition and enrichment programmes, both at our own centers and at schools.Our mission is to simplify access to great educational opportunities...


  • Singapore HAWKSFORD SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Care SpecialistAbout usThredd is the trusted next-gen payments partner for innovatorslooking to modernise their payments offering. Certified byMastercard, Visa and Diners & Discover, we process billions of debit,prepaid and credit transactions annually, supporting consumer andcorporation FinTechs, digital banks and embedded...


  • Singapore KALLANG ALIVE SPORT MANAGEMENT CO PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities· Attend to enquiries and feedback received in person and via telephone calls and emails promptly and professionally· Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines· Maintain secured custody of found property· Update and...


  • Singapore RAFFLES STUDENT CARE CENTRE LLP Full time

    Roles & ResponsibilitiesAbout UsRaffles Student Care manages community and school-based Student and Kindergarten Care centres around Singapore since 2008. We inculcate values and develop life skills in our children to prepare them for life. Situated conveniently in multiple locations such as Sengkang, Punggol, Fernvale, Ang Mo Kio, Woodlands, Tampines, Pasir...


  • Singapore Argyll Scott Singapore Pte Ltd Full time

    A global lifestyle brand client is looking for an experienced Regional Customer Care/Experience/Support Manager to join its regional office in Singapore . Key responsibilities Lead, train, and mentor customer care teams and outsourced partners to ensure high standards of service and operational excellence Develop and implement strategies to enhance customer...

Manager, Customer Care

4 weeks ago


Singapore MINMED GROUP PTE. LTD. Full time
Roles & Responsibilities

Role & Responsibilities:

  • Lead the customer care team and oversee the daily operations of the customer care team
  • Develop intervention strategies to mitigate gaps in service delivery
  • Drive customer attraction and retention strategy to improve loyalty
  • Audits customer service procedures and trends to determine system improvements.
  • Monitor and ensure timely resolution of all customer issues.
  • Consistently review on existing service procedures, policies and standards
  • Develop and implement changes to improve customer service experience and facilitate organic growth
  • Recruit, mentor and develop customer care executives
  • Work closely with internal departments to improve service quality and service recovery process
  • Perform other administrative duties as assigned

Requirements:

  • Bachelor Degree with 2-3 years of relevant experience
  • Minimum 1 year of leadership experience
  • Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
  • Customer-centric mindset with a passion for delivering exceptional experiences
  • Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
  • Able to work independently and collaboratively in a fast-paced environment

Tell employers what skills you have

Ability to Multitask
Excellent Communication Skills
Leadership
Microsoft Excel
Customer Experience
Customer Support
Segmentation
Customer Care
Service Recovery
Audits
Customer Satisfaction
Customer Focus
Customer Service
Service Excellence
Able To Work Independently
Service Delivery
Customer Service Experience