Debt Servicing

7 days ago

Singapore CREDIT COUNSELLING SINGAPORE Full time
Roles & Responsibilities

To support the objectives and goals of CCS; and deliver quality & timely services to clients and creditors.

1. Perform duties and execute tasks assigned related to DMP/RDMP/MDMP to creditors, which include:

a) Sending Proposal to Creditors

b) Sending Confirmation Letter to Clients (Proposal sent to Creditors)

c) Monitoring of Creditors Reply via Email

d) Collate & consolidate the Creditors' replies

e) Communicate with Creditors/clients on the proposals' outcomes where required i.e. rejection, revised MI amount, etc.

f) Sending Proposal Outcome Notification (Acceptance/Rejection) to Creditors/Clients via email

g) Managing Creditors mailbox

h) Preparation of DMP Accepted cases to Credit Bureau Singapore

i) Removal of DMP Status to Credit Bureau Singapore (Full Settlement and Bankruptcy Notification)

j) Sending Appeal request by Clients to Creditors

k) Verify account discrepancies and act as the liaison officer between Clients and Creditors to facilitate resolutions on the proposal issues

l) Record case information accurately and comprehensively in DMS, and file copies of client's correspondence / document into the relevant client's folder in a timely manner

2. Manage the life cycle of Debt Management Programme (DMP) and Moneylender (MDMP) clients, including appeals to Creditors, providing support to help clients complete their DMP journey by attending to, and resolving repayment issues and/or disputes with the Creditors, etc.

3. Handle queries from clients and Creditors in a timely and effective manner.

4. Document / update communication with clients and Creditors in the system accurately, comprehensively, and timely.

5. Maintain professional and cooperative working relationships with colleagues (inter and intra departments).

6. Provide support cover in the absence of the respective OIC as and when required.

7. Identify areas of concern and make suggestions for work improvement to Management.

8. Escalate exceptional situations to supervisors' attention timely.

9. Comply with SOP, workflow, organizational & regulators' policies and practices.

10. Adhere to Company's policies (including PDPA and staff-related) and procedures diligently, carry out duties in accordance to the specified service level and in good governance, observe client's information confidentiality, and conduct oneself professionally when interacting with internal and external parties.

11. Any other jobs and duties as and when assigned.

Job Pre-Requisites

· Diploma in Finance, Accountancy, Banking & Financial Services or Business Administration

· Possess good understanding of debt collection and repayment process.

· Good telephone and customer skills and etiquette. Able to converse in a clear voice.

· Possess good listening skills and patience to handle errant clients.

Tell employers what skills you have

Listening Skills
Troubleshooting
Microsoft Office
Microsoft Excel
Hardware
Administration
Service Level
Bankruptcy
Appeals
Administrative Support
Banking
Team Player
Microsoft Word
Customer Service
Financial Services

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