Assistant Front Office Manager
18 hours ago
Job Summary:
As the Assistant Front Office Manager, you will lead our front-line team in setting new standards for guest service, creating seamless and memorable experiences across the Reception, Concierge, and Communication Centre. A process-driven leader with a passion for excellence, you’ll inspire a dedicated team, ensure efficient operations, and champion a guest-centric culture that reflects the best of luxury hospitality.
Responsibilities
- Drive daily operations in the Front Office, ensuring each guest interaction is smooth, engaging, and exceeds expectations.
- Lead by example, staying visible in the lobby, promptly resolving guest inquiries, and addressing service recovery needs with professionalism.
- Mentor, train, and empower team members, embedding a commitment to excellence in every interaction.
- Collaborate closely with Housekeeping, Engineering, and Security teams for timely room readiness and impeccable standards.
- Maintain high performance and service standards across shifts, facilitating smooth handovers and operational continuity.
- Partner with the Front Office Manager on budgeting, expenses, and innovative service improvements that enhance guest satisfaction.
Experience & Skills
- A proven track record in high-end hospitality environments with 3+ years of front office management experience.
- Strong organisational and leadership skills, with an eye for detail and process improvement.
- International experience in luxury hospitality is preferred, bringing a global and culturally attuned perspective.
- Familiarity with Opera / Opera Cloud and proficiency in process management tools.
- Ability to speak Hindi is a plus, enhancing connections with our diverse clientele.
- Degree in Hospitality Management or a related field preferred.
Tell employers what skills you have
Coaching
Front Office
Leadership
Process Improvement
Housekeeping
Office Management
Service Recovery
Hospitality Management
Process Management
Opera
Budgeting
Customer Satisfaction
Decision Making
Hotel Management
Hospitality
-
Assistant Manager
5 days ago
Singapore GRAND HYATT SINGAPORE Full timeRoles & ResponsibilitiesEmbark on a rewarding journey with us as an Assistant Manager – Front Office, where you not only play a pivotal role in ensuring the seamless operation of the department but also take the reins in leading and managing a dedicated team. Align with our esteemed brand standards and surpass the expectations of colleagues, guests, and...
-
Front office manager
4 weeks ago
Singapore MERCURE SINGAPORE BUGIS Full timeJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising. Train and motivate the team to deliver service excellence. Ensure all guest requests and queries are responded to promptly and effectively, and be available to assist on duty in the...
-
Front office manager
1 month ago
Singapore MERCURE SINGAPORE BUGIS Full timeJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating, and supervising. Train and motivate the team to deliver service excellence. Ensure all guest requests and queries are responded to promptly and effectively; be available to assist on duty in the hotel....
-
Front Office Operations Manager
2 days ago
Singapore GRAND HYATT SINGAPORE Full timeJob DescriptionWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at the Grand Hyatt Singapore. As an Assistant Manager, you will play a pivotal role in ensuring the seamless operation of the front desk department and leading a dedicated team.About This RoleYou will collaborate with the Assistant Front Office...
-
Front Office Manager
18 hours ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeRoles & ResponsibilitiesJob Description Coordinate with Housekeeping, Engineering, and other Departments in handling guests’ requests, inquiries and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. Formulate and enforce all policies,...
-
Front Office Operations Manager
3 weeks ago
Singapore Hyatt Corporation Full timeGrand Hyatt Singapore Job OpportunityWe are seeking a skilled Front Office Operations Manager to oversee the seamless daily operations of our Guest Experience team. As a key member of our front office team, you will play a pivotal role in building up and managing a new operational team within our environment.About the RoleThis exciting opportunity involves...
-
Front office supervisor
7 days ago
Singapore H World Holdings Singapore Full timeThe incumbent will assist the Manager in the supervision and control of the Front Desk operations and carry out all guest service duties. Primary Responsibilities: Supervise, coordinate and participate in all Front Desk activities. Check grooming standards for all Front Office staff. Determine daily room requirements and ensure guest’s special requests...
-
Manager - front of house / front office
4 weeks ago
Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full timeJOB SUMMARY Responsible for the management of all aspects of the Front Office including Concierge, Front Desk, Guest Relations, Guest Services (Bell), and Service Experience (Operator), in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for...
-
Front Office Operations Manager
8 hours ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full timeJob DescriptionThe Front Office Operations Manager plays a crucial role in ensuring the smooth delivery of exceptional services to our guests. Working under the supervision of the Acting Assistant Front Office Manager, this individual oversees the day-to-day operations of the front office, including night shift if applicable.This position involves liaising...
-
Front Office Operations Manager
2 days ago
Singapore H WORLD HOLDINGS SINGAPORE PTE. LTD. Full timeHotel Front Office Supervisor OpportunityWe are seeking a highly skilled and experienced Hotel Front Office Supervisor to join our team at H WORLD HOLDINGS SINGAPORE PTE. LTD.About the RoleThis is an exciting opportunity for a motivated and results-driven individual to take on a key leadership role in our front office operations.The successful candidate will...
-
Front office manager
2 weeks ago
Singapore Private Advertiser Full timeFRONT OFFICE MANAGER JOB SCOPE The Front Office Manager is responsible to ensure that all guests are been well received and attended through their stay with the Hotel. JOB RESPONSIBILITIES 1. Plan, monitor and control staff movement with regard to their annual leave, public holiday, medical leave and their rest days.2. Conduct interview sessions for the...
-
Front Office Manager
1 month ago
Singapore ROYAL PLAZA Full timeRoles & ResponsibilitiesJob Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that...
-
Assistant manager, front office
3 weeks ago
Singapore Far East Organization Full timeAssistant Manager, Front Office (Oasia Cluster)ResponsibilitiesDirect, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the...
-
Front Office Manager
5 days ago
Singapore HOTEL ROYAL LIMITED Full timeRoles & ResponsibilitiesJOB SCOPEThe Front Office Manager is responsible to ensure that all guests are well received and attended throughout their stay with the Hotel.JOB RESPONSIBILITIES1. Plan, monitor and control staff movement with regards to their annual leave, public holiday, medical leave and their rest days.2. Conduct interview sessions for the...
-
Front office manager
4 weeks ago
Singapore Amara Singapore Full timeJOB SUMMARY: The Front Office Manager is responsible for entire operation of the Front Office and the delivery of quality service to the guests JOB RESPONSIBILITIES: To direct, control and co-ordinate activities of associate engaged in such activities as: receiving, processing and confirmation room reservations.Selling, registering and assigning rooms to...
-
Manager - Front of House / Front Office
5 days ago
Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full timeRoles & ResponsibilitiesJOB SUMMARYResponsible for the management of all aspects of the Front Office including Concierge, Front Desk, Guest Relations, Guest Services (Bell), and Service Experience (Operator), in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff....
-
Front office duty manager
4 weeks ago
Singapore Holiday Inn Singapore Atrium Full timeReporting to the Front Office Manager, The Front Office Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature. Description: Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting...
-
Front of the house manager
3 weeks ago
Singapore This Is An IT Support Group Full timeAdditional Information Job Number 24195447 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, 39799 Schedule Full Time Located Remotely? N Position Type ManagementJOB SUMMARY Responsible for the management of all aspects of the Front Office including Concierge, Front Desk, Guest Relations,...
-
Assistant Manager, Front Office
1 month ago
Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct...
-
Front Office Operations Manager
1 month ago
Singapore AccorHotel Full timeJob DescriptionThe Front Office Supervisor is a key role in ensuring the smooth operation of the Front Desk. This position is responsible for leading the team to deliver exceptional guest service and experience.Key ResponsibilitiesTeam Leadership: Lead the Front Desk team to ensure seamless operations and excellent guest service.Task Management: Assist the...