Field Engineer

1 month ago


Singapore XSQUARE TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

xSQUARE is a Singapore based startup founded in 2018 as a subsidiary of the Goldbell Group. xSQUARE is optimizing and reshaping the warehousing scene by developing a suite of proprietary autonomous technologies for automated warehouse systems including AGVs, Command & Control, supply chain optimization. We are developing the best and smartest automation and robotic technologies for our customers.


Responsibilities

- Manage daily operations in workshop; ensure accountability and integrity operational readiness of workshop

- Commissioning of AGV at customer sites which includes on-site user acceptance tests

- Ensure the performance and reliability of xSQUARE’s fleet of AGVs, network and customer site infrastructure.

- Provide high level troubleshooting to resolve issues that are beyond the capabilities of our first level support services from field technicians.

- Monitor the health and operations of the xSQUARE’s fleet of AGVs and proactively engage to resolve faults before they impact customer operations.

- Respond and provide technical guidance to customers regarding operational issues, software updates and general maintenance.

- Maintain up-to-date records of AGV and site configurations. This includes software and hardware configurations

- Communicate and collaborate with our global engineering teams

- Contribute to the development of instrumentation and automation for monitoring, detection, and self-healing of failures.

- Contribute to the creation of user manuals, customer guides, FAQs, application notes and best practices.

- Contribute to the design and creation of AGV missions using xSQUARE’s proprietary mission description language.

- Provide on pre-sales technical assessments

- Infrastructure includes reflective markers and networking equipment.

- Participate in Proof of Concept (demonstrations) with demo AGVs

- Ensure strong relationships with all customer representative

- Constantly review and streamline workflow and working conditions in order to achieve labour turnover and efficient operation

- Preparation of reports on performance, budget and expenditur

- Plan and achieve financial budget and key performance indicator

- Ad hoc duties as assigned by Supervisors


Requirements


- Relevant work experience in managing daily operation activities in workshop (material handling equipment; forklift/AGV) and customer service

- Bachelor’s or Diploma with experience in a technical field (including EE, ME, CS, Robotics)

- Must be able to focus and drive issues to closure in a fast-paced, agile environment.

- Strong communication and people skills. Customer-centric mindset. Willingness to go above and beyond to keep customers happy.

- Experience with Linux (ideally Ubuntu) administration, tools and Bash/Python scripting.

- Ability to troubleshoot and resolve device and system-level problems in Linux.

- Experience with firewalls, VPN and network security technologies

- Working knowledge of SSH, DNS and other network protocols

- Willingness to troubleshoot electro-mechanical components.

- Willingness to work within established systems and product results that either prevent problems from recurring or enable others to solve them more easily in the future.

- Strong team player

- Experience with ROS command line and graphical tools advantageous



Tell employers what skills you have

Warehousing
Missions
Hardware
Ubuntu
Supply Chain Optimization
Presales
Scripting
Reliability
Networking
Robotics
Instrumentation
Network Security
VPN
DNS
Linux
Commissioning

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