Loans Operations Accounts Servicing Officer
3 weeks ago
Handle operation matters related to Unsecured Lending which covers Financial and non-Financial services.
Collaborate with various stakeholders in the Bank to improve customer experience.
Responsibilities
· Perform technical verification checks on customer's income documents and process credit cards and/or unsecured loan account maintenance in Bank's operating systems
· Toggle between different systems to perform pre-processing and data entries
· Establish and maintain effective relationship and partnership with key stakeholders
· Ensure all requests are processed within specified Service standard, timely and accurately
· Handle operational issues and provide escalation to management team
· Review & update system reports on daily, weekly and monthly basis
· Challenge status quo and execute changes in an effective manner
· Take initiative & ownership of all cases handled and follow up on resolutions closely
· Ensure process compliance with credit policy and operational risk policies
· Review and improve standards/procedures/framework for ensuring optimal customer experience
Requirement:
· Meticulous individual with an eye for details
· Demonstrate good written and verbal communication skills
· Proficient in Microsoft Office especially Microsoft Power Point, Excel
· Solid organizational skills including attention to detail and multitasking skills
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.
Tell employers what skills you have
Microsoft Office
Customer Experience
Multitasking Skills
Verification
Loans
Credit Cards
Loans Administration
Compliance
Attention to Detail
Operating Systems
Banking
AML
Excel
Operational Risk
Unsecured Personal Loans
Bridge
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