IT Analyst
4 weeks ago
Responsibilities:
Problem Management:
- Examining frequent occurrences and conducting analysis to find the underlying causes.
- Find proactive ways to address the core issues and implement these improvements for the team as a whole.
- Management of Incidents and Service Requests.
- Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
- Providing as needed support for local and cloud-based IT infrastructure systems.
Vendor Management & Finances
- Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure you get the best deal possible.
structure - Oversee the lifecycle of IT assets from acquisition to disposal.
- Engage in monthly service reviews with vendors and share areas for improvement and important issues.
- Collaborate with fellow teammates in the IT and digital domains to exchange insights and expertise.
- Participate in departmental initiatives such as hardware renewals and cybersecurity.
- Oversee initiatives to improve IT operations or onboard new solutions.
Qualifications:
- Strong proficiency with desktop/laptop and operating system support (Windows/Mac OS)
- Strong proficiency in mobile device management with programmes like Intune
- Outstanding ability to communicate in writing and spoken English
- Familiarity with the Microsoft Office 365 Suite, especially with Administration, Teams, Outlook, and Sharepoint
- Practical knowledge with data and voice switches, firewalls, and other next-generation equipment such as Meraki/Cisco
- Familiarity with automation platforms like Endpoint Central and IT asset administration
- Proof of the advancements made to address the underlying causes of problems
- Capacity to oversee small-scale projects on my own from conception to successful completion
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