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Barista (Office Hours)

1 month ago

Singapore CONRAD CENTENNIAL SINGAPORE Full time
Roles & Responsibilities

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.


If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.


As a Lobby Lounge Barista at Conrad Centennial Singapore, you are responsible for serving guests in a friendly, timely, and efficient manner, ensuring each encounter brings guest satisfaction and a positive and excellent guest experience. As Barista, you would also be required to have extensive coffee knowledge of menu offerings.


What will I be doing?

  • Manage guest queries in a friendly, timely, and efficient manner
  • Take and deliver customer orders, consistently demonstrating high levels of customer service
  • Ensure knowledge of menu and all products
  • Prepares coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as espresso, expresso lungo, latte, and cappuccino.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies for coffee bar.
  • Keep equipment operating by following operating instructions; troubleshooting breakdowns, maintaining supplies, performing preventive maintenance; calling for repairs.
  • Ensure mis-en-place is well stocked at all floor stations
  • Follow correct reporting procedures if faced with issues or challenges
  • Ensure coffee orders are of a consistently good standard and delivered in a timely manner
  • Ensure compliance of Hotel brand standards
  • Comply with company security, fire regulations and all health and safety legislation
  • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
  • Assist other departments wherever necessary and maintain good working relationships
  • To perform any other duties as assigned


What are we looking for?

A Lobby Lounge Barista serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience in Food & Beverage department and/or industry
  • Knowledge of Food Hygiene Regulations


What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.


Tell employers what skills you have

Recipes
Coffee Making
Food and Beverage Safety and Hygiene
Preparing hot beverages
beverage orders
beverage stock
Barista Training
Compliance
Good Communication Skills
Food & Beverage
Customer Service
beverage menu

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