Onsite Engineer

2 weeks ago


Singapore OPUS IT SERVICES PTE LTD Full time
Roles & Responsibilities

The Desktop Engineer responsibilities include:


• To provide VIP support with track record of VIP support minimum more than 1 year of support experience


• As a single point of contact for incident resolution, coordinating with another resolver group to ensure the reported incident are resolved/escalating as required.


• Performed Desktop Support services to users.


• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.


• Performs remote troubleshooting and resolution to address various endpoint related issues


• Perform technical escalation to onsite team if unable to resolve remotely


• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)


• Updates Incident records


• Creates and updates work instructions (where necessary)


• Document standards and procedures (where necessary)


• Implement automation solutions to improve operational efficiency.


• Contribute to the development and maintenance of IT applications and tools.

Technical Skills:


• Software Troubleshooting, Networking Knowledge, Remote Support Tools


• Experience with batch scripting, VBScript, and PowerShell scripting


• Strong understanding of ITIL practices and ServiceNow platform.

Soft Skills:


• Excellent communication skills, both verbal and written.


• Strong problem-solving and analytical skills.


• Ability to work independently and as part of a team.


• High level of attention to detail and organizational skills.


• Demonstrate knowledge in the support of workstations, and related components.


• Good verbal and written communication skills


• Good coordination skills


• Ability to prioritize effectively and work with a sense of urgency.


• Effectively communicates with teammates and managers.

Preferred Qualifications & Experience:


• ITE or Diploma in computer science, Information Technology, or a related field.


• Has some experience providing desktop support in MAC OS X environment


• Certifications in ITIL, ServiceNow, or relevant technical fields.


• Experience with other automation tools and frameworks.


• Familiarity with additional programming languages and IT support tools.


• Proven experience with Windows and MacBook troubleshooting and support.


• Hands-on experience with MS Team Meeting Rooms and ITIL ServiceNow.

* more than 3 years IT Support experience

1) Technical Skills: Software Troubleshooting, Networking Knowledge, Remote Support Tools

2) Soft Skills: Communication, Problem Solving, Collaboration

3) Knowledge of IT Policies and security

4) Ability to travel and support multiple sites (Island-wide)

· Other interested candidates can send in your application and we might have other jobs suitable for yo

Tell employers what skills you have

Attrition
Mac
Troubleshooting
VBScript
VIP
Automation Tools
Soft Skills
ITIL
ServiceNow
Directing
OS X
Ability to Prioritize

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