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Head of Data and Analytics Metrics and Monitoring

2 months ago

Singapore STANDARD CHARTERED BANK Full time
Roles & Responsibilities

Job Summary

The Head of Data and Analytics Metrics and Monitoring is responsible for implementing metrics and monitoring across the data and analytics landscape within Standard Chartered Bank. This includes all data management activities as well as business intelligence (BI) and advanced analytics. The role ensures the timely and accurate reporting of key performance indicators (KPIs) and metrics critical to the success of the data and analytics functions and the Chief Data Office (CDO). The Head will have a comprehensive understanding of the data lifecycle, data governance, data management, BI, and advanced analytics, and will oversee the design, build, test, deployment, and management of a large-scale metrics solution.

RESPONSIBILITIES
Strategy
• Develop and implement a comprehensive metrics and monitoring framework aligned with the strategic objectives of the CDO organization and the bank.
• Provide strategic direction and leadership for metrics and monitoring initiatives within the data and analytics landscape.
• Drive continuous improvement and innovation in the design and implementation of metrics and monitoring systems.
Business
• Collaborate with various departments and teams to gather data and ensure alignment on metrics and reporting requirements.
• Act as the main point of contact for metrics and monitoring-related queries and concerns.
• Lead the analysis of key performance metrics for the data and analytics balanced scorecard, including stakeholder, customer, information value processes, and capacity value perspectives.
• Prepare and present regular reports on the performance of data initiatives and data management to senior management and stakeholders.

Technical Oversight:
• Work with technology teams to develop robust monitoring systems to track the performance of data initiatives and projects.
• Ensure the integration of monitoring tools with existing data infrastructure to provide real-time insights.
• Partner with technology teams to identify, deploy, and enhance key technology initiatives aimed at improving the metrics and monitoring framework.
• Ensure relevant dashboards are built and published for key stakeholders.

Key Responsibilities

Processes:
• Stay abreast of industry best practices and emerging trends in metrics and monitoring.
• Propose and implement enhancements to the metrics framework and monitoring systems to improve efficiency and effectiveness.
• Develop and support the implementation of processes to build and maintain the metrics and monitoring framework, collaborating with technical teams as required.
• Ensure the provision of ongoing training and development to ensure team members are competent, suitably skilled, and qualified for their roles.

Leadership, People & Talent:
• Build and lead a team of data reporting and monitoring specialists.
• Proven experience in managing large distributed global teams.
• Demonstrate expertise and operational knowledge to ensure leadership, mentoring, and governance across the function.
• Exhibit a visionary and strategic outlook.
• Lead by example and build the appropriate culture and values.
• Promote and embed a culture of openness, trust, and risk awareness, ensuring ethical, legal, regulatory, and policy-compliant conduct.
• Stimulate an environment where forward planning, prioritization, deadline management, streamlined workflows, and collaborative, inclusive, effective, and efficient work practices are the norm.
• Ensure the provision of ongoing training and development to ensure that team members are competent, suitably skilled, and qualified for their roles, providing effective supervision to mitigate any risks.
• Review team structure and capacity plans to maintain an effective and efficient risk management framework, managing attrition as needed.
• Support diversity and inclusion in the workforce.
• Build succession plans.

Governance and Risk Management
• Implement quality control processes to ensure the accuracy and reliability of metrics and reports.
• Conduct regular audits and reviews of the metrics and monitoring systems to identify and address any issues.
• Ensure compliance with data privacy regulations and other internal policies.
• Promote a culture of risk awareness and ensure effective risk management.

Regulatory & Business Conduct:
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Skills and Experience

Key stakeholders
• Influence senior leadership, internal stakeholders, and external partners to ensure the success of the metrics and monitoring programme.
• Build and maintain strong relationships with key stakeholders, including executives, business unit leaders, country leaders, IT teams, BI teams, advanced analytics teams, HR, and data management teams.
• Engage stakeholders in the development and implementation of metrics and monitoring strategies.

Other Responsibilities
• Embed Here for Good and Group’s brand and values in the team.
• Perform other responsibilities assigned under Group, Country, Business, or Functional policies and procedures.

Our Ideal Candidate

  • 10+ years of experience in Data management, governance, data analytics, data engineering, data modelling, metrics monitoring, or a related field
  • Proven track record of developing and implementing metrics and monitoring frameworks.
  • Strong analytical skills with the ability to interpret complex data sets and provide actionable insights.
  • Excellent communication and presentation skills with the ability to convey complex information to a non-technical audience.
  • Experience in cloud environments (AWS, Azure, GCP) and technologies.
  • Experience with data visualization tools (e.g., Tableau, Power BI) and monitoring systems.
  • Knowledge of data analysis, data architecture, data modeling, data warehousing, data science, machine learning, and ETL techniques and technologies.
  • Understanding of banking systems and business models.
  • Strong leadership, communication, analytical, and problem-solving skills.
  • Proven experience in managing large distributed global teams.
  • Certified change manager (Prosci-Adkar) preferred.
  • Relevant tertiary qualifications in information technology, data science, or a related field as described above.
  • AWS certified cloud solution architect or equivalent (AZURE or GCP)
  • AWS certified database specialty or equivalent (AZURE or GCP)
  • AWS certified machine learning and Gen AI specialty or equivalent (AZURE or CGP)
  • Data warehousing certification
  • DAMA certified

Role Specific Technical Competencies

  • Data Science
  • Data Analytics
  • Data Governance
  • Data Architecture/Platforms
  • Data Engineering

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers


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