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Operations Officer, Chargeback, Card Operations, Singapore Retail Operations

2 months ago


Singapore UNITED OVERSEAS BANK LIMITED Full time
Roles & Responsibilities

Job Responsibilities

  • Analyzing of various chargeback scenarios
  • Processing of chargeback request
  • Provide operations support on administrative task and projects eg data entry and documentation handling
  • Complete all requests with accuracy and within the agreed Service Level Agreement
  • Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
  • Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
  • Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Job Requirements

  • A recognized degree holder with 1-2 years of working experience
  • Open to entry level, training is provided
  • Able to multi-task and cope with change and diversity in a fast-paced environment
  • Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
  • Meticulous with an eye for details and quality mindset
  • Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
  • Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
  • Team player, self-motivated and resourceful

Tell employers what skills you have

Front Office
Able To Multitask
Microsoft Office
Microsoft Excel
Inventory
Store Management
Service Level
Data Entry
PowerPoint
Digitization
Communication Skills
Banking
Team Player
Customer Service
Shipping

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