Retail Branch Manager

3 weeks ago

Singapore COULISSE HEIR PTE. LTD. Full time
Roles & Responsibilities

Job Title: Retail Branch Manager


Job Summary: A Retail Branch Manager is responsible for overseeing the daily operations of a salon branch, ensuring exceptional customer service, and driving business growth. This role involves managing staff, maintaining salon standards, and achieving financial targets while creating a positive and welcoming salon environment.

Responsibilities:


Salon Operations:

  • Manage the day-to-day operations of the salon branch, including scheduling, staff management, and appointment coordination.
  • Ensure the salon is well-maintained, clean, and organized at all times.
  • Oversee inventory management, product ordering, and stock control.

Staff Supervision and Development:

  • Recruit, hire, and train salon staff, including hairstylists, assistants, and receptionists.
  • Provide ongoing coaching and feedback to staff to enhance their skills and performance.
  • Conduct regular staff meetings to communicate goals and expectations.

Client Relations:

  • Foster a welcoming and customer-focused salon environment.
  • Handle escalated client concerns or complaints, ensuring prompt resolution.
  • Build and maintain positive relationships with clients to encourage loyalty and repeat business.

Financial Management:

  • Develop and manage the salon's budget, including revenue and expense forecasting.
  • Monitor financial performance, set sales targets, and implement strategies to achieve growth and profitability.
  • Track and analyse key performance indicators (KPIs) to make data-driven decisions.

Marketing and Promotion:

  • Plan and execute marketing and promotional campaigns to attract new clients and retain existing ones.
  • Collaborate with the marketing team to create engaging social media content and online advertising.
  • Seek opportunities for partnerships or collaborations to expand the salon's reach.


Compliance and Safety:

  • Ensure the salon complies with all relevant industry regulations and licensing requirements.
  • Implement and enforce safety and sanitation protocols for staff and clients.
  • Maintain records and documentation as required by regulatory agencies.

Inventory Management:

  • Monitor product inventory, reorder supplies as needed, and manage product displays.
  • Collaborate with vendors to negotiate favourable terms and pricing for salon products.

Goal Setting and Reporting:

  • Set performance goals for the salon and staff, tracking progress and results.
  • Generate regular reports on salon performance, financials, and customer feedback.

Professional Development:

  • Stay informed about industry trends, innovations, and emerging techniques.
  • Attend training and workshops to enhance managerial and leadership skills.

Others:

  • Any other duties / works as assigned by your reporting superiors.

Qualifications:

  • Bachelor's degree in business management or a related field (preferred).
  • Proven experience in salon management or a similar managerial role.
  • Strong knowledge of the beauty and salon industry.
  • Exceptional leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Business acumen, including budgeting and financial analysis.
  • Proficiency in salon management software and Microsoft Office.
  • Customer-focused with a commitment to delivering a high level of service.
  • Organizational and problem-solving skills.
  • Understanding of safety and sanitation regulations in a salon setting.

Tell employers what skills you have

Coaching
Licensing
Management Skills
Microsoft Office
Financial Management
Online Advertising
Inventory
Financials
Exceptional Customer Service
Sanitation
Inventory Management
Customerfocused
Salons
Team Management
Staff Management

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