PAX Representative

Roles & Responsibilities

Job description -

• Responsible for the preparation and accurate outgoing/incoming passenger messages and other written communication
• Coordinate all passenger Service matters through ATOC and Air Mobility Command when necessary
• Maintain all updated Passenger Service AMC instructions
• Answer passenger inquiries and provide assistance
• Initiate lost and found reports
• Examine each outbound passengers's travel documentation to ensure valid travel authorisation
• Receive, tag and weigh passengers's baggage
• Prepare boarding pass and make seat assignements for all outbound passengers
• Ensure mission arrival/departure board reflects the most current information
• Prepare month end reports
• Input passenger data into AMC Global Air Transportation Execution System (GATES)
• Collect charges
• Conduct anti-hijacking inspections
• Operate Air Terminalk X-Ray machine
• Prepare passenger manifest
• Perform other related duties assigned by the Station Manager

Tell employers what skills you have

Passenger Handling
Microsoft Office
booking flights
Customer Experience
Administration
Mobility
Passenger Information Systems Management
Transportation
Communication Skills
Customer and Passenger Handling and Care
Service Excellence

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