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Sr/Patient Information Associate
2 months ago
Responsibilities
- Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
- Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
- Performs administrative duties such as filing referral documents, department’s records, updating rosters and department statistics reports
- Performs other duties assigned by supervisor
Requirements
- A/Diploma levels or equivalent with call centre, patient care/customer service experience
- Possess good communication and interpersonal skills
- Applicants with previous experience in call centre are welcome to apply
- Willing to do 3 shifts work (Morning shift: 7am-2pm, Mid shift: 2pm-9pm, Night shift: 9pm-7am)
Tell employers what skills you have
Outlook
Microsoft Office
Customer Experience
Interpersonal Skills
Customer Care
Administration
Communication Skills
Customer Satisfaction
Statistics
Team Player
Customer Service
Scheduling
