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IT Support

4 weeks ago


Singapore ADVANCER GLOBAL FACILITY PTE. LTD. Full time
Roles & Responsibilities

Job Description

  • Serve as the first point of contact for IT support, providing clear and professional assistance to ensure a positive user experience through phone, email or in person.
  • Identify complex issues that require further investigation or escalation to higher-tier support (Tier 2 or Tier 3) and ensure proper handoff and follow-through.
  • Set up and maintain desktops, laptops, printers and peripherals. Manage user accounts including creation, modification and deactivation ensuring correct access rights.
  • Support cybersecurity efforts by configuring and upgrading routers, switches, firewalls, proxies, antivirus software and access points, as well as conducting disaster recovery operations.
  • Troubleshoot and resolve basic hardware, software and network issues and maintain proper documentation of common issues, solutions and procedures for future reference.
  • Contribute to the knowledge base development and maintenance and, assist in preparing and enforcing the Company’s IT policies and procedures.
  • Perform other administrative tasks as assigned.

Job Requirements

  • Minimum Diploma in Information Technology, Computer Science or related field.
  • Proficient in troubleshooting and resolving IT issues.
  • Willingness to travel for on-site support when required.
  • Demonstrate strong problem-solving and communication skills, coupled with strong sense of responsibility.

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Switches
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Microsoft Office
Microsoft Excel
Technical Assistance
Hardware
Laptops
Investigation
User Experience
Information Technology
Application Support
Windows
Information Technology and Services industry
Communication Skills
Routers
Customer Service
Disaster Recovery
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Technical Support