Command Center Operator

1 month ago


Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

  • Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary
  • Coordinating assignments and tasks, both locally and regionally, to optimize workflow
  • Attendance monitoring
  • Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly
  • Management of Command Center data
  • Monitoring and responding to emails internally and externally with clients and vendors etc
  • Management of Operations inventory
  • Monitoring and recording of permanent and ad-hoc assignments
  • Answering incoming calls, forwarding them as needed, and maintaining call logs for documentation purposes
  • Perform health checks

Key Requirements:

  • At least 1 year in - call centre / command centre / customer service
  • Min O levels or equivalent
  • PLRD licensed (Minimum SSO)
  • Able to work in a team
  • Able to write and speak English

Working Hours - 24 work days / 8 hours shifts


Tell employers what skills you have

Microsoft PowerPoint
Microsoft Excel
Customer Experience
Business Continuity
Systems Thinking
Data Center
Operating Systems
Customer Experience Design
Customer Service
Customer Service Experience
Agile Development

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