Driver Relation Officer

2 weeks ago


Singapore COMFORT TRANSPORTATION PTE LTD Full time
Roles & Responsibilities

Job Description:

  • Support all enquiries from hirer and relief drivers
  • Support initiatives to provide go-the-extra-mile service to our drivers
  • Handle complaints and difficult drivers tactfully and apply service recovery when necessary
  • Ensure driver's information is updated in an accurate and timely manner upon notification
  • Identify service gaps, propose and implement improvement projects to streamline work processes
  • Support in the collation of operational and management reports and generation of statistics when required
  • Ensure all documents and data are properly kept, filed and disposed of in accordance to PDPA acts
  • Assist to carry out any other duties assigned

Job Requirements:

  • Minimally GCE 'O' Level
  • At least 2 years working experience in any service-related industries, especially in frontline or customer-fronting roles
  • Proficient with Microsoft Word and Excel
  • Good interpersonal and communication skills
  • Display professionalism when interacting with drivers while managing tasks at all times
  • Team player by supporting any fellow colleagues who require assistance, and take instruction well from supervisors
  • Multi-lingual preferred
Tell employers what skills you have

Customer Driven
Customer Care
Service Recovery
Multilingual
Communication Skills
Excel
Statistics
Team Player
Microsoft Word
Customer Relations
Hospitality

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