Club Restaurant Manager 会所餐厅经理

4 weeks ago

Singapore ENRICH BRANDS PTE. LTD. Full time
Roles & Responsibilities

Job Description:

We are looking for a dynamic and experienced Club Restaurant Manager to oversee the daily operations of our premium Chinese cuisine restaurant and recreation club.

The ideal candidate will have a strong background in F&B and club management, exceptional leadership skills, and a passion for delivering top-tier customer experiences.

Work Location: 5-minute walk from Clarke Quay MRT station

Start Date: February 2025

Responsibilities:

a) Operational Management

  • Oversee daily operations to ensure the restaurant and club run efficiently and smoothly.
  • Maintain high standards of cleanliness, hygiene, and safety across all areas.
  • Manage inventory and procurement to ensure quality and cost efficiency.
  • Implement and monitor standard operating procedures (SOPs) to enhance operational performance.

b) Staff Management

  • Recruit, train, and manage staff, including servers, chefs, and front-of-house personnel.
  • Develop and manage work schedules to ensure adequate staffing during all operating hours.
  • Conduct regular performance evaluations, provide feedback, and implement staff development programs.
  • Foster a positive and collaborative work environment.

c) Customer Service

  • Ensure exceptional service quality to meet and exceed customer expectations.
  • Address customer complaints and feedback promptly, taking proactive measures to improve satisfaction.
  • Build strong relationships with customers, especially VIP members, by understanding and catering to their preferences.

d) Marketing and Sales

  • Collaborate with the marketing team to develop promotional campaigns and events to attract patrons.
  • Drive membership sales and retain existing members through engaging programs and personalized service.

e) Financial Oversight

  • Monitor and manage budgets to maintain financial health and profitability.
  • Analyze financial data and operational reports to identify areas for improvement.
  • Work with the management team to set and achieve revenue and expense targets.

f) Menu and Event Planning

  • Collaborate with the Head Chef to curate menus that align with customer preferences and seasonal trends.
  • Organize and manage events such as private dining, corporate functions, and themed promotions.

Requirements:

  • Minimum 5 years of experience in restaurant or club management.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Familiarity with inventory control, cost management, and financial analysis.
  • Proven ability to deliver exceptional customer service in a high-end dining or club setting.
  • Proficiency in English; fluency in Mandarin is an advantage to liaise with Chinese-speaking clients.
  • Outgoing personality, proactive attitude, and ability to multitask in a fast-paced environment.

What We Offer:

  • A supportive and vibrant work environment.
  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and career advancement.
  • High-end working environment with exclusive clientele.

职位描述:
我们正在寻找一名勤动而经验丰富的会所餐厅经理,给予高级中餐和休闲会所日常操作进行总规。

理想岗位人选应具备饮食和会所管理背景,优秀的领导才能,并且热心于提供优质的客户体验。

工作地点:从Clarke Quay MRT 站仅需步行5分钟

雇佣类型: 全职

开始时间: 2025年 2月

职责:

a) 操作管理

  • 维持餐厅和会所的日常操作,确保高效而清晰地运行。
  • 维持全面的清洁、卫生和安全标准。
  • 管理库存和采购,以确保质量和成本效率。
  • 实施并监督操作标准流程(SOP),以提高操作性能。

b) 员工管理

  • 招聘、培训并管理员工,包括服务员、主廚和前台员工。
  • 制定并管理工作日程,以确保在所有营业时段具备充足的人才配置。
  • 实施常规的性能评估,提供反馈并实施员工发展计划。
  • 鼓励一个积极合作的工作环境。

c) 客户服务

  • 确保提供出色的服务质量,以满足并超过客户期望。
  • 尽快解决客户抗诉和反馈,以提高满意度。
  • 与客户,尤其是重要VIP会员保持良好关系,解识并满足他们的假望和假想。

d) 营销和销售

  • 与营销团队协作,制定推广活动,以吸引客人充实。
  • 通过优惠项目和个性化服务,促进会员销售和保留现有会员。

e) 财务监督

  • 监督和管理预算,以保持财务健康和盈利能力。
  • 分析财务数据和操作报告,以查询改善方案。
  • 与管理团队作为一体,制定和完成收入和支出目标。

f) 菜单和活动计划

  • 与主廚协作,设计菜单,以实现客户假望和旅途日期。
  • 组织和管理私人情趣编译,公司会议和举办举进步活动。

任职详细:

  • 至少担任5年以上的餐厅和会所管理经验。
  • 成熟的领导才能和团队管理技巧。
  • 优秀的沟通能力和问题分析技巧。
  • 熟练库存控制、成本管理和财务分析。
  • 在专业餐饮或会所环境中,提供出色客户服务之胜。
  • 精通英语;精通普通语优先,以满足中文聊天客户交流需求。
  • 外向性格,积极态度,能在快节奏环境中处理多重任务。

我们提供:

  • 薪酬和奖励。
  • 提供职业成长和生涯拖展。
  • 高级和独一无二的工作环境和出色应用现场。
Tell employers what skills you have

Ability to Multitask
Management Skills
Budgets
Customer Experience
Food Quality
Inventory
Cost Management
VIP
Exceptional Customer Service
Inventory Control
Restaurant Management
Event Planning
Team Management
Financial Analysis
Customer Service
Staff Management
Catering
Staff Development
Food Service
Hospitality

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