Browser Support L3
6 days ago
Job Description:
The tier-3 support engineer will be supporting web browsers technologies in Windows 10 and 11 operating systems.
Area of responsibility:
- Key point of contact in Asia for tier-3 browser related support for incident and service request.
- Work with Lines of Business / Program Managers / Application Owners and stakeholders to ensure that web applications are functional on preferred browsers.
- Create and update baseline settings documentation for all browsers across all platforms.
- Maintain Intune CSP and related policy configuration.
- Manage support tickets in ServiceNow platform, including incident, service request, change and problem.
- Create and maintain Knowledge Base articles for the web browsers topics.
- Create and update baseline documentation for all browsers across all platforms.
- Collaborate with Packaging Team for deployment of browser frontend technologies.
- Troubleshoot complex issues with vendors.
Technical requirements:
- Good understanding of web browser technologies (MS Edge, Chrome, Safari, etc) on Windows, MacOS and Linux operating systems.
- Good knowledge of Microsoft Endpoint Manager (MEM) with focus on Intune, including basic knowledge of Autopilot process.
- Good knowledge in MEM Windows applications fundamentals.
- Good knowledge in Microsoft registry.
- Good knowledge in Microsoft Entra and Azure Active Directory fundamentals.
- Intermediate scripting skills in Microsoft Powershell.
Pre-requisites:
Experience Level: L3
Skillset:
- Minimum 8 years of IT support experience with at least 2 years experience in tier-3 browser support.
- Good business writing skills in documentation drafting.
- Well versed in MEM, Intune policy and GPO configuration for browser related configuration including CSP integration with third party browsers.
- Skilled in researching for solutions, understanding and implementing steps documented in Microsoft or third party browser publishers’ KB articles and guides.
- An independent and dependable team player.
Education:
- Bachelor's Degree in Computer Science / Information Technology / Engineering or similar
- Certification in related technologies, such as Microsoft 365 Certified Endpoint Administrator, is desired.
Tell employers what skills you have
MacOS
Windows 10
Azure
Active Directory
Scripting
Information Technology
Packaging
Operating Systems
Windows
Web Applications
Team Player
ServiceNow
Writing Skills
Linux
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