Delivery Supervisor
1 day ago
Delivery Supervisor / Operations Executive
Company: Koko Delivery
Employment Type: Full-Time
Koko Delivery is seeking a dedicated and detail-oriented Delivery Supervisor / Operations Executive to oversee daily delivery operations, manage our team of drivers, and ensure timely, safe, and accurate deliveries. You will play a vital role in maintaining operational excellence, ensuring customer satisfaction, and upholding our core values of reliability, safety, accountability, and customer satisfaction.
Key Responsibilities- Team Leadership: Lead and motivate the delivery team to ensure punctuality, professionalism, and adherence to company values.
- Operational Oversight: Oversee driver shifts, coordinate with clients for smooth operations, and ensure the readiness of drivers at the start of each day.
- Safety and SOP Enforcement: Ensure all drivers follow safety protocols and standard operating procedures (SOPs), providing guidance in case of incidents and ensuring proper reporting.
- Driver Management:Create and manage driver schedules.
Handle time-off requests and source freelance drivers during peak delivery times.
Participate in the hiring process for full-time drivers, including screening, interviewing, and onboarding. - Performance Monitoring:Track driver KPIs, including delivery timeliness, customer satisfaction, and any incidents.
Conduct regular evaluations and implement performance improvement plans as needed. - Training and Development:Train new drivers on tools, protocols, and customer service.
Provide ongoing refresher training sessions to ensure drivers remain updated on policies and safety procedures. - Compliance and Reporting:Ensure all drivers adhere to company policies and procedures.
Assist in reporting any incidents, such as accidents or customer complaints, in a timely and accurate manner. - Coordination and Communication:Daily check-ins with drivers to ensure smooth operations.
Act as the primary point of contact for driver concerns and escalate issues to higher management when necessary.
- Proven experience in delivery operations, logistics, or a similar supervisory role.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent communication and problem-solving abilities.
- Familiarity with delivery management software, such as Detrack and Elastic, is an advantage.
- Ability to work well under pressure and handle tight delivery schedules.
- A strong understanding of safety regulations and customer service.
- Flexibility to manage schedules, including sourcing temporary drivers during peak times.
- Supportive Team Environment: Be a part of a company that values teamwork and personal growth.
- Operational Excellence: We provide the tools and resources to help you lead your team effectively.
- Impactful Role: You will play a critical role in ensuring smooth daily operations and delivering happiness to our customers.
Tell employers what skills you have
WMS
Store Operations
Assertive
Operational Excellence
Work Well Under Pressure
Enforcement
Customer Care
Compliance
Team Leadership
Pressure
Customer Satisfaction
Kaizen
Customer Service
Delivery Management
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