MICE Executive

1 week ago

Singapore ATPI (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

  • Plan, prepare and coordinate operations activities within the assigned markets for products and services (Screen and optimize the profit of new go-ahead booking, Control confirmations in terms of quality and price , Create Meals Plan and power point presentation to offer to clients, Create excel flowchart of itinerary and services / hotel arrangement, Push pending bookings).
  • Reserve and manage changes on all components of a tour prior go ahead stage including hotels, coaches, guides, attractions, etc on the system.
  • Prepare invoices and credit notes including negotiations as necessary.
  • Check purchase orders.
  • Finalize and print final documents.
  • Support local service account queries.
  • Have clear, open and effective communication with Hotel Reservations and Inbound Operations teams as well as 3rd party suppliers.
  • Handle complaint and compensation.
  • Coordinate with MICE Manager on troubleshooting and tour feedback.
  • Follow defined profit margins as agreed within the company and in consideration of client profile, competition and buying rates and in coordination with sales.
  • Ensure effective coordination of all assigned tours, meetings, incentives and events from commencement to conclusion with the Suppliers as and when necessary.
  • Ensure not missing the deadlines according to project requirements.
  • Implement and adherence to procedures and operation guidelines according to each project and respective responsibility.
  • Deliver standard service quality of Projects/Events delivery.
  • Attend on site during the delivery of projects where applicable.
  • Strictly manage the costs and charges of suppliers.
  • Create regular and accurate reports of costs and sales values as each project progresses to final reconciliation
  • Work within financial constraints of company guidelines for invoicing, client payments, pre-payments, credit control etc.
  • Maintain and deliver agreed levels of service as defined by each event/project during all stages of pre-sale, planning, delivery and post event Regular communication with Manager on development of each project alongside production of appropriate reports
  • Co-Work with people from different countries
  • Provide operational support towards manager including air tickets reservations, liaising and coordinating with land operators/ hoteliers/ restaurants/ event hall for quotations, label itinerary planning and arrangement, airport transfer arrangement, coach arrangement, luggage tag preparation, preparations of pre-departure kit (tour booklet, tour briefing)
  • Handle visa enquiry and insurance purchase through email and phone communication
  • Handling dispute and complaints internally between Suppliers if any.
  • Achieve sales growth and hit sales target Team and Individual
  • Support business MICE team for its operations and other related work .
  • Issue EO and Invoices for all types of operation supports rendered (including as assigned by manager)

Qualifications:

  • Bachelor’s degree in Event Management, Hospitality, Business Administration, or a related field.
  • Minimum of 3-5 years of experience in the MICE industry.
  • Proven track record of successfully managing events.
  • Excellent client management and negotiation skills.
  • In-depth knowledge of the MICE industry, including current trends, technologies, and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple projects simultaneously.

Tell employers what skills you have

Negotiation
Preventive Maintenance
Troubleshooting
Microsoft Office
Microsoft Excel
Lighting
Restaurants
Dispute
Interpersonal Skills
Workplace Safety
Invoicing
Administration
Event Management
Hospitality
Workplace Safety and Health

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