Assistant Manager, Surgical

3 weeks ago


Singapore JONDAVIDSON PTE. LTD. Full time
Roles & Responsibilities

Manage service point operations assigned

  • Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
  • Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
  • Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
  • Ensure that workflows for new and existing services are reviewed, optimised and streamlined.

Partner Head, Ops & Admin in achieving patient / caregiver satisfaction targets

  • Responsible for devising innovative services to continually improve service levels and delight patients.

Involvement in Campus development workshops and planning.

  • Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
  • Manage Service Associates (SAs) providing services in service points, as the Reporting officer
  • Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
  • Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
  • Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

Participate in committees and other tasks as assigned


Requirements
• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry • Healthcare operational experience will be advantageous
• At least 4 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint


Tell employers what skills you have

Healthcare Industry
Microsoft Office
Hospital Planning
Healthcare
Target Driven
Unit Operations
Define Targets
managing staff
Communication Skills
Budgeting

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