Executive Housekeeper

4 weeks ago


Singapore SG HOTELS PTE. LTD. Full time
Roles & Responsibilities

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Plan the staff needs to support the peack

Managing Departmental Costs

  • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

  • Participates as needed in the investigation of employee accidents.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Participates in the employee performance appraisal process, providing feedback as needed.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
  • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
  • Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
  • General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
  • EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
  • Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
  • Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

Tell employers what skills you have

Air Conditioning
Leadership
Restaurants
Housekeeping
Treatment
Inventory
Property
Exceptional Customer Service
Investigation
Purchasing
Inventory Management
Adaptability
Human Resources
Health Insurance
Performance Appraisal

  • Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesReports toExecutive HousekeeperJob Responsibilities Assists the Executive Housekeeper with the planning, organization and supervision of the cleaning and maintenance of the hotel. Performs routine inspections of all Housekeeping areas and reports any issues to the Executive Housekeeper. Assists the Executive Housekeeper in the...


  • Singapore Marina Bay Sands Full time

    About the Role">Marina Bay Sands is seeking an experienced Executive Housekeeping Director to lead our Housekeeping Rooms & Suites team. As a key member of our management team, you will be responsible for ensuring that our high standards of cleanliness and service are consistently met.


  • Singapore The Standard Hotel Full time

    Job Summary:The Executive Housekeeper will lead and supervise a team of Room Attendants to ensure high standards of cleanliness and hygiene in guest rooms, common areas, and other designated spaces.Key Responsibilities:Lead and supervise a team of Room Attendants to ensure high standards of cleanliness and hygiene.Schedule and assign daily tasks to ensure...


  • Singapore THE FULLERTON HOTEL Full time

    Roles & ResponsibilitiesJob Description & Requirements To plan, organize, recruit, execute and control the functions of the housekeeping department. To be responsible for directing, supervising and co-coordinating the activities of housekeeping and ensuring the smooth operations which includes rooms, public areas, laundry, uniform/linen rooms and pool...

  • Executive Housekeeper

    2 months ago


    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYResponsible for operations, management and administration of Housekeeping department.JOB DUTIES & RESPONSIBILITIES Liases closely with related department e.g. Engineering and Front Desk to ensure the operation of the department, as a whole is coordinated. Manages the administrative and operational aspects of the Laundry...


  • Singapore Marina Bay Sands Full time

    Job OverviewWe are seeking an experienced Executive Housekeeping Operations Manager to join our team at Marina Bay Sands. In this role, you will be responsible for managing the day-to-day operations of the housekeeping department, ensuring that all rooms and suites are cleaned and maintained to the highest standards.Key ResponsibilitiesManage a team of...


  • Singapore MERCURE SINGAPORE BUGIS Full time

    Roles & ResponsibilitiesMain Responsibilities- To assist the Executive Housekeeper in planning, organizing the overall public area, guestrooms, laundry and room operations- To maintain established standards according to the hotel requirements.- To coordinate all Housekeeping operations on the Guestrooms- To ensure that all employees report for duty...


  • Singapore THE FULLERTON HOTEL Full time

    Roles & ResponsibilitiesResponsibilities: To read Order Taker log entries at the beginning of the shift and do the necessary follow up during the shift. To print any housekeeping report as required by housekeeping. To distribute keys and pagers as required and ensure that the records are signed. To keep Executive Housekeeper and Assistant Executive...

  • Executive Housekeeper

    4 months ago


    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...


  • Singapore SSG HOTELS PTE. LTD. Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.Marriott Hotels:Duxton Reserve Singapore, Autograph CollectionMaxwell Reserve Singapore, Autograph CollectionThe...

  • Assistant Housekeeper

    4 weeks ago


    Singapore HOTEL ROYAL LIMITED Full time

    Roles & ResponsibilitiesJOB SCOPETo assist and support the day-to-day operations of the housekeeping department. JOB RESPONSIBILITIES 1.Assist the Executive Housekeeper in planning, organizing the overall guestrooms, public area, laundry and room operations. 2. Ensure that the established standards in terms of service delivery and operations are according to...


  • Singapore SAVILLS PROPERTY MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesWork Location: North Working hours: Monday - Friday, Alternate Saturday Responsibilities: Supervise and lead the client’s direct contractors (cleaning & waste), ensuring high cleanliness standards are maintained throughout the facility, and ensure efficient and effective cleaning operations. Conduct regular housekeeping tasks...


  • Singapore SAVILLS PROPERTY MANAGEMENT PTE. LTD. Full time

    Work Location: North Working hours: Monday - Friday, Alternate Saturday Responsibilities: Supervise and lead the client’s direct contractors (cleaning & waste), ensuring high cleanliness standards are maintained throughout the facility, and ensure efficient and effective cleaning operations. Conduct regular housekeeping tasks with the client’s direct...


  • Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesSCOPEReporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness. He/She will assist with the allocation of task and special assignment to the...

  • Housekeeping Manager

    4 weeks ago


    Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesJOB DESCRIPTIONReporting to the Executive Housekeeper & Assistant Executive Housekeeper, the incumbent will be responsible to but not limited to the following, create and promote an atmosphere that ensures guests' satisfaction, a feel of home away from home. This position requires strong attention to detail, leadership skills, and...

  • Assistant Housekeeper

    2 months ago


    Singapore HOTEL GRAND PACIFIC Full time

    Roles & ResponsibilitiesJob Description Coordinate the maintenance of rooms, public areas and housekeeping equipment Inspect rooms and public areas to ensure cleanliness level conforms to hotel standards Maintain inventory of housekeeping supplies and equipment Monitor turnover of rooms to ensure housekeeping efficiency Organize work activities for...


  • Singapore HERITAGE SOHO PARTNERS PTE. LTD. Full time

    Roles & ResponsibilitiesPosition Overview:As a Executive Supervisor Housekeeper you will be responsible for daily cleaning and overseeing the cleanliness of guest rooms assigned to you in accordance with our guidelines and SOPs. You will report directly to the Room and Building Operations Manager. Apart from cleaning, you will also perform audits of vacant...

  • Assistant Housekeeper

    2 months ago


    Singapore BIDEFORD HOUSE PTE. LTD. Full time

    Roles & ResponsibilitiesCOMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO...

  • Assistant Housekeeper

    2 months ago


    Singapore SINGAPORE ISLAND COUNTRY CLUB, THE Full time

    Roles & ResponsibilitiesJob Functions & Summary:Assist the Operations Manager in the overall supervision of daily housekeeping operations. Responsible to ensure a clean, comfortable and safe environment for the Club members, guests, employees and business partners. Supervises all housekeeping employees and landscape contract workers, plans and assigns work...


  • Singapore Four Seasons Hotels and Resorts Full time

    Four Seasons Hotels and ResortsA luxury hotel in Singapore offers a unique opportunity to lead our housekeeping team.About UsWe are a world-renowned hospitality company with a reputation for excellence. Our hotels and resorts are located in prime destinations around the globe, offering guests an unparalleled level of service and comfort.Job SummaryWe are...