Divisional Head Of Growth

3 months ago

Singapore Aureus Group Pte Ltd Full time

KeyResponsibilities 

  1. Performance Enhancement andFeedback- Regularly evaluating the team'sperformance in providing excellent service, effective customercommunication, sales proficiency, positive customer experiences,professional conduct, and packaging through a 360-degree feedbackloop involving various stakeholders.
  2. Onboarding Training-Delivering a thorough and comprehensive onboardingprogram for new team members, focusing on excellent customerservice, best sales practices, centre etiquette, andAureus-assigned values. Incorporate roleplays for adaptability,ensure timely completion of specialized training, and foster a deepunderstanding of the company's mission, vision, and values forcultural alignment.
  3. Training andMentorship- Delivering retraining and mentorshipprogrammes for underperforming team members, addressing individualneeds as assigned by Aureus. Ensure effective on-the-job mentoringto help them reach LTH and customer satisfactiontargets.
  4. UtilizationOptimization- Optimizing front desk efficiencyduring free periods for increased productivity, utilizing non-peakhours to enhance product knowledge and communicationskills.
  5. Enhance CentreExperience- Administering and overseeing logisticaland facilities maintenance operations to ensure a seamless andwell-maintained working environment, comparable to a 5-star hotelexperience. This encompasses upkeep, cleanliness, and overallexperiential quality.
  6. Sales andGrowth- Ensuring team success through daily outboundsales calls, meeting monthly assigned targets. Adhere to follow-upprocesses for open leads, handle incoming calls and emails promptlyand professionally, and actively contribute to sales activities andevents for effective lead generation and conversions.
  7. Roster and Schedule-Efficiently handling staffing adjustments by reallocating shifts orfilling in on off-days to maintain business continuity in responseto staff absences, including managing staff leaveapprovals.
  8. Workplace Culture andEtiquette- Promoting a positive work environmentaligned with company values. Develop strategies to boost morale,address challenges, and organize staff welfare events with the goalof reaching a target employee satisfaction index score.
  9. Customer Relationship Management-Recognizing the GM role extends beyond immediateinteractions, to focus on enhancing the lifetime value of customersthrough effective CRM strategies. Ensure customer retention throughadept problem-solving and maintaining high service standards amongteam members, with the goal of reaching a target customersatisfaction index score.
  10. Communication and Transparency-Ensuring consistent and aligned communications withthe company's core values across all channels. Conduct regularhuddles and town halls for transparent communication across teamlayers, including regular reporting of feedback completionrates.
  11. Aureus Curriculum System-Guaranteeing the full adoption and attainment of setgoals for the Enigma system by ensuring compliance with alldirectives.
  12. Documentation andReporting- Tracking and reporting team evaluations,development, and improvement plans.
  13. Ad- Hoc- Performing andfulfilling additional duties as assigned by theManagement. 

 

KeyCriteria/Requirements 

  • The applicant should have a minimum of 5 years ofexperience in both management and the retailindustry. 
  • The applicant shoulddemonstrate a proven ability to cultivate and maintain a positivedivisional culture within their previous workexperience. 
  • The successful applicantmust be flexible and available to work onweekends. 
  • The applicant should possess atrack record of successful sales leadership, demonstrating theability to drive and achieve sales targets. 
  • We are looking for individuals with a strategic mindsetand the ability to think critically in various salessituations. 
  • Strong verbal and writtencommunication skills are essential for effective collaboration andleadership. 
  • The applicant should exhibita customer-centric approach in their work, prioritizing customersatisfaction and engagement. 
  • Theapplicant must have a strong commitment to compliance and ethicalbusiness practices, ensuring adherence to industry regulations andcompany standards. 

Perks and Packages:

  • Gross Salary of $6,000 - $7,500monthly
  • Medical and InsuranceCoverage
  • Worklife and Wellness including 14days of Annual Leaves and Sick Leaves
  • In-HouseLearning, Development, and Training are provided
  • Professional Career Development Opportunities
  • Complimentary Music Lessons
  • Vibrantand Supportive Company Culture
  • Work Equipmentincluding IT Devices and Digital Softwares are provided

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