Director, Solution Consulting EMEA South

7 hours ago


Singapore RELEX SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

Accountability for the overall Solution Consulting resourcing in the region

  • Accountable for the regional Solution Consulting resource planning in accordance with the regional growth plan
  • Participating the sub-region resource planning together with the team leads and Sub-Region management
  • Participating the recruiting process together with the Team Leads and Sub-Region management
  • Accountability of the Partner Solution Consulting involvement in the region
  • Accountability for tracking the Solution Consulting resource consumption and bookingsin the region

Accountability for the quality and development of the RELEX Solution Consulting Method in the region

  • Consolidating, promoting and validating Solution Consulting method in the region
  • Accountability for the quality of the execution of the Solution Design and Implementation in the RELEX Projects in the region – e.g Forecast Accuracy
  • Accountability for SAMPO best practice deployment and compliance in all projects in the region
  • Escalation point for Solution Consulting related topics across customer lifecycle – pre-sales, sales, project implementation, post project
  • Close collaboration with global RELEX Solution Consulting development - ensuring compliance with Global Practices as well as regional contributing to the global Practices
  • Accountability for the collection of Solution Consulting development requests from the region

Accountability for the Growth Path of the regional Solution Consulting team members

  • Ensuring growth and development of the team members across the career path
  • Accountability for the definition and execution of Solution Consulting training model in the region
  • Accountability for SAMPO best practice trainings in the region
  • Accountability RELEX Solution training for the Partners in the region
  • Accountability for coaching and support structure for the Solution Consulting in the region covering all the phases of the career path
  • In addition the Regional Head of Solution Consulting is expected to Support the presales and sales from point of view of RELEX Solution, i.e.
  • Acting as RELEX Solution Subject Matter Expert (SME) in Presales process when necessary
  • Guiding and convincing customers to do SAMPO Best Practice based implementations
  • Participating in Sales Support by project planning, commercial and contractual discussions, representing RELEX project delivery in Prospect meetings
  • Supporting the definition of the Project component in Upsell & Cross-sell initiatives in collaboration with CSM and Sales

Accountability for the quality of the Relex implementations in the region

  • Responsibility for design and execution of the RELEX Solution Consulting method in the region
  • Accountability for SAMPO best practice deployment and compliance in all projects in the region
  • Solution Lead role in key implementation projects in the region
  • Coordinating the regional contribution to the global SAMPO best practice development
  • Accountability for the collection of development requests from the projects in the region
  • Close collaboration with SAMPO best practice team
  • Contributing to the best practice development
  • Supporting presales and sales from point of view of Relex Solution and SAMPO Best practices
    • Acting as RELEX Solution Subject Matter Expert(SME) in Presales process when necessary
    • Final responsibility for the solution consultant workload estimations in the region

We value the following characteristics in a candidate:

  • Strong leadership potential/skills, lots of empathy, can-do attitude, live RELEX values
  • Strong capability to design and execute training programs to facilitate the growth of all levels of team members
  • Strong coaching capability – able to facilitate the growth of both individuals and the team
  • Excellent customer communication skills in all organizational levels
  • Strong methodical approach on solution consulting and capability to execute and develop the method
  • Excellent track record in maintaining above average customer satisfaction and successfully delivering projects and/or services
  • Thorough understanding of retail supply chain dynamics

Tell employers what skills you have

Coaching
Leadership
Dynamics
Recruiting
Supply Chain
Presales
Project Planning
Compliance
Resourcing
Accountability
Communication Skills
Customer Satisfaction
Consulting
Customer Communication
Project Delivery

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