Network Engineer
1 day ago
As a Network Security Engineer, you will provide Level 1/2 centralized technical support (Network & Cyber).
Job Description:
• Participate in maintenance standby duty to cover 24x7 support on rotational basis as pre-assigned by the team lead.
• Ensure SLA Level is achieved for every fault case.
• Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
• Attend to daily call assignments when not in standby during office hours.
• Perform weekend or after office hours duty though not on standby if required.
• Attend to preventive maintenance not limited to hardware inventory.
• Follow up on cases from opening till closure.
• Update incident tickets properly and promptly.
• Obtain certifications required to support key customers.
• New assignments by Ops manager or TSM when needed.
Job Requirement:-
• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent.
• Preferably 2 or more years of IT working experience.
• Basic Cisco and Alcatel switches/routers/wireless knowledge.
• Basic network troubleshooting skills on layer 2 and layer 3.
• Basic Network Security Knowledge.
• Basic Server Administration Knowledge.
• Certification in CCNA or any other network certifications will be a value-add.
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards.
• Strong problem-solving skills and ability to think outside the box.
• Team player with strong communication and interpersonal skills.
• Self-motivator with a positive attitude and high energy.
Tell employers what skills you have
Switches
Preventive Maintenance
Hardware
CCNA
Inventory
CCNP
Administration
Information Technology
Wireless
Network Troubleshooting
TSM
Team Lead
Routers
Network Security
Firewalls
Technical Support
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