Application Support and Maintenance Manager
7 days ago
Role Overview:
We are seeking an experienced professional to manage Application Maintenance and Support (AMS) processes and ensure the smooth functioning of our business-critical applications. This role involves vendor coordination, end-user support, contract management, and project oversight to deliver efficient, high-quality application support services.
Key Responsibilities:
1. AMS Management
- Vendor Coordination: Collaborate with vendors to onboard services, ensure SLAs are met, and address issues promptly to minimize disruptions.
- Performance Oversight: Review vendor deliverables, including incident reports, change requests, and service reports, ensuring compliance with contracts and processes.
- Reporting: Prepare and review monthly performance reports, addressing any discrepancies or performance gaps.
2. End-User Support
- Act as the main point of contact for application users, addressing queries, understanding requirements, and prioritizing issue resolution or enhancements.
3. Contract Management
- Monitor and track AMS contracts to ensure uninterrupted application support and maintenance services.
4. Process Standardization and Compliance
- Implement and enforce standard operating procedures for application support.
- Conduct compliance checks to ensure adherence to organizational policies and guidelines.
5. Project Management
- Oversee application enhancements and change requests by coordinating with vendors or in-house teams to deliver solutions on time.
6. Business-as-Usual (BAU) Operations
- Drive cost-efficiency through root cause analysis, performance tuning, and user training.
- Conduct periodic reviews of knowledge bases for AMS applications.
- Provide support for applications not covered by AMS and participate in disaster recovery exercises.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years of experience in application maintenance, support, and vendor management, with at least 2 years in project management.
- Strong understanding of ITIL methodologies (certification is a plus).
- Hands-on experience with the following technologies:Unix and Redhat scripting
Java 8 or above
Middleware (e.g., Weblogic, Tomcat, SpringBoot)
Automation tools and build tools (e.g., Maven, Jenkins)
Databases (Oracle, MSSQL)
SDLC methodologies (Waterfall, Agile)
Tell employers what skills you have
Application Support Services
Oracle
Contract Management
Root Cause Analysis
Scripting
SDLC
Information Technology
Vendor Coordination
Compliance
Project Management
Application Support
ITIL
Java
Disaster Recovery
Databases
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