Junior Executive, Operations
2 months ago
We are a fast-growing company with solutions dedicated to attractions, tours & activities, looking for a self-starter and motivated Operations Executive. He/She will be involved in the day-to-day operations, covering various aspects of e-ticketing operations management and customer support.
Responsibilities:
- Day-to-day operations
- Oversee customer support activities, including inquiries, issue resolution, and escalations, ensuring timely and satisfactory responses
- Collaborate with cross-functional teams to address user concerns, platform issues
- Products and order management in system
- Daily inventory reconciliation
- Maintain accurate database
- Proactively identify opportunities for process improvement, automation, and innovation to enhance operational efficiency and customer experience
- Handling Ad-Hoc Project
Requirements:
- Diploma, or Degree holders in any discipline are welcome to apply
- At least 1 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Operations Management, Customer Service
- Positive mindset and a passion in providing excellent guest service
- Proficiency in both English and Chinese (to liaise with Mandarin speaking customers)
Shift work/Roster: 5 days work, between Monday to Sunday (including Weekends and PH)
Tell employers what skills you have
CRM
Microsoft Office
Microsoft Excel
Customer Experience
Process Improvement
Customer Support
Interpersonal Skills
Inventory
Travel Services
Operations Management
online ticketing
Ticketing Software
Communication Skills
daily operations
Customer Service
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