Director, Patient Support Services

The Director of Patient Support Services (PSS) is responsible for the overall management and performance of the hospital patient support services. You will oversee all areas, including business office, patient service centre, customer experience and medical records office. Your strategic vision, operational expertise, and commitment to customer experience...

Reporting to Team Lead, Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients' admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day Care...

Keen to provide quality customer service to patients and support services at various service touch points in a polyclinicAs the polyclinic's service ambassador, you will help patients navigate through our healthcare systems by attending to their queries, resolve their challenges, promote and educate health services/programmes.You will provide prompt and...

Roles & ResponsibilitiesReporting to Team Lead, Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as...

Roles & ResponsibilitiesYou will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients. You will handle the registration of patients' visits, appointment scheduling, collection of payments, and provide financial counselling. In addition, you will handle the administration of patients' records...

Roles & ResponsibilitiesResponsibilities: Register patients and update patient information in the system Schedule appointments and manage the appointment calendar Answer phones and direct calls to the appropriate department Assist with patient inquiries and provide information about services Maintain patient records and ensure accuracy and...

Roles & ResponsibilitiesKeen to provide quality customer service to patients and support services at various service touch points in a polyclinic?As the polyclinic's service ambassador, you will help patients navigate through our healthcare systems by attending to their queries, resolve their challenges, promote and educate health services/programmes.You...

Roles & ResponsibilitiesJob Responsibilities: Welcome and engage with patients, creating a warm and inviting atmosphere Assist with patient assessments, including taking histories and spinal examinations Prepare patients for treatments, ensuring their comfort and safety Provide education and answer basic questions about treatment procedures Schedule...

Responsibilities:Register patients and update patient information in the systemSchedule appointments and manage the appointment calendarAnswer phones and direct calls to the appropriate departmentAssist with patient inquiries and provide information about servicesMaintain patient records and ensure accuracy and confidentialityEnsure a clean and organized...

You will facilitate patients' journey through the various service points in polyclinic by assisting with patients' registration, appointment scheduling and rescheduling, referral, and payment. You will provide patient care services such as measurement of height, weight, and blood pressure. You will promote and educate patients of self-help services and...

Responsibilities:- Attend to patients courteously upholding quality service standard- Do appointment scheduling- Answer phone calls and respond to customer’s emails and other avenues of communication- Follow up with patients and clinics’ phone calls and emails when necessary- Process payments and invoices to relevant parties- Filing, checking invoices -...

Roles & ResponsibilitiesResponsibilities: Provide and maintain high standard of service excellence to patients, caregivers, and colleagues. Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time. Assist doctors and act as chaperones during in-clinic consultations...

Responsibilities:Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.Assist doctors and act as chaperones during in-clinic consultations and teleconsultations,...

Responsibilities:- Attend to patients courteously upholding quality service standard- Do appointment scheduling- Answer phone calls and respond to customer's emails and other avenues of communication- Follow up with patients and clinics' phone calls and emails when necessary- Process payments and invoices to relevant parties- Filing, checking invoices -...

The OpportunityWe are looking for Patient Service Associates to deliver excellent service for patients who visit our Specialist Outpatient Clinic.ResponsibilitiesRegister patients for visits to Specialist Outpatient ClinicSchedule appointments and assist patients to coordinate multiple appointmentsPerform billing processes, including payment collection,...

You will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients. You will handle the registration of patients' visits, appointment scheduling, collection of payments, and provide financial counselling. In addition, you will handle the administration of patients' records and assist doctors with...

Patient/ Visitor Service AssociateLocation: Woodlands SouthSalary: $12.00/HourWorking Days: 3 - 5 Days with inclusive of WeekendResponsibilities:Greet and guide patients/NOKs entering the ED; direct NOKs to PSA service counter for financial counseling when necessary.Provide basic information (e.g., wayfinding, patient journey) to patients/NOKs.Assist...

Job Responsibilities:Welcome and engage with patients, creating a warm and inviting atmosphereAssist with patient assessments, including taking histories and spinal examinationsPrepare patients for treatments, ensuring their comfort and safetyProvide education and answer basic questions about treatment proceduresSchedule appointments, manage patient records,...

Roles & ResponsibilitiesLocation: NTU / JPPurpose of Position:You will coordinate interdepartmental workflow to enhance and ensure operational efficiency within a clinical setting in the areas of patient care, staff supervision, planning, coordinating, directing and evaluating all daily operational activities in an assigned patient care unit. Your...

ResponsibilitiesRegister patients via phone and upfront enquiriesCollect payment/ deposits and provide Financial Counselling for admissionsLiaise closely with Bed Management Unit for acquisition of beds for Emergency Medicine Department's (EMD) patientsObtain Specialist Outpatient Clinic (SOC) appointments for Emergency Medicine Department's(EMD)...