UX Designer

2 weeks ago

Singapore SCALE INSIGHTS PTE. LTD. Full time
Roles & Responsibilities

This opportunity is for a 12-month contract with the possibility of turning into a permanent role.

We are seeking a skilled UX Designer for a 12-month contract to focus on creating a holistic, guiding user experience through our platform. This role will be instrumental in strategizing and implementing user onboarding processes, understanding user pain points, and collaborating with our copywriter to ensure a seamless delivery of the user experience. You will play a key role in enhancing our platform's usability by leveraging flow builder tools and contributing to an exceptional user journey.

Key Responsibilities:

1. User Experience Strategy:

- Develop and execute strategies for creating a holistic user experience across the platform, focusing on onboarding new users and addressing user pain points.

- Work closely with the copywriter to align the user experience with the platform's messaging and communication.

- Create a UX guideline for the team

2. Onboarding Process Design:

- Utilize Userflow/similar flow builder tools to design and implement onboarding experiences that guide new users through the platform effectively.

- Continuously evaluate and refine the onboarding process to improve user engagement and retention.

3. User Research & Insight Analysis:

- Conduct research to identify and understand user pain points and behaviors.

- Provide actionable insights and directions to enhance user satisfaction and platform usability.

4. Collaboration & Communication:

- Work in tandem with the product manager, copywriter, and other team members to ensure that the user experience is cohesive and aligned with business objectives.

- Communicate design decisions and strategies effectively to stakeholders and team members.

5. Design Execution:

- Create wireframes, prototypes, and mock-ups to illustrate design solutions.

- Ensure that all designs adhere to user-centered design principles and reflect a consistent visual and communication style throughout the product.

Requirements:

- Min. Bachelor's degree in Interaction Design, Human-Computer Interaction, Psychology, or a related field.

Experience:

- 3-5 years of professional experience as a UX Designer, preferably in a B2B SaaS environment.

- Proven experience in user onboarding and using onboarding tools like Userflow to design user experiences.

- Strong portfolio demonstrating a solid understanding of user-centered design principles and the ability to deliver intuitive user interfaces.

Technical Skills:

- Proficiency in design and prototyping tools such as Figma.

- Experience conducting user research, usability tests, and using insights to improve designs.

- Familiarity with mapping customer journeys and identifying areas for improvement.

Soft Skills:

- Excellent communication and presentation skills with the ability to articulate design concepts and strategies clearly.

- Strong problem-solving skills, attention to detail, and the ability to work collaboratively in a fast-paced, agile environment.

- A resourceful and adaptable mindset with a drive to achieve results.

Preferred Skills:

- Experience working with Userflow or similar flow builder tools is a plus.

- Understanding of technology systems and prior experience in B2B financial services is a plus.

Work Environment:

- Collaboration: The role involves close collaboration with cross-functional teams, including product management, designer, developer, and content writer.

- Innovation: We value creativity and open-mindedness, and the ideal candidate will be someone who thrives in a dynamic environment where user-centric design is paramount.

Do drop us your design portfolio and CV for submission @ yanxin@scaleinsights.com. Only successful candidates will be notified to proceed to the next round.

Tell employers what skills you have

Designer
Wireframes
Usability
User Experience
Interaction Design
Agile
Soft Skills
Product Management
Attention to Detail
Usercentered Design
User Research
SaaS
Articulate
UX
Customer Journeys

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