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IT Business Analyst
4 weeks ago
d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations. We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.
Based in Singapore, France, Switzerland and Belgium, our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.
- Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…
- Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)
- Contract management: Transition Manager, Relationship Manager, Contract manager..
We are serving key accounts across Asia & Europe in multiple industries including Services, Manufacturing, Financial Services, Transportation & Logistics, Telecom...
The Business Analyst is responsible for implementing and maintaining new applications within the organization. He integrates and inter-connects the various applications of the organization, so that they operate in a unified and automated manner. He provides support to the end users.
RESPONSIBILITIES
Under the supervision of the IT-Apps Manager, the Business Analyst r will perform the following main missions:
- Project Management and business Analysis ( 40-50%)
Plan and integrate new applications into the organization following IT application lifecycle best practices:
· Participate to the functional analysis of needs with various teams (finance, procurement, HR, education teams)
· Explore and benchmark solutions
· Plan and manage the project
· Guarantee clear communication and guidelines with the vendors
· Test and coordinate UAT of the selected solution with users
· Ensure specifications are met, documentation and deliverables are complete and updated
· Deploy and train the relevant stakeholders (support team, managers, end-users)
2. Data Integration and Automation( 20-30%)
Ensure connectivity, dataflow and automation between the existing applications:
· Study current data flows and data mapping and propose automation
· Setup and maintain the interfaces between the applications
· Monitor data security and data flows to ensure data is up to date in all the systems and database
· Setup dashboards and automated reporting to feed pertinent data to stakeholder
· Maintain source code and interfaces documentation
3. Application Support ( 20-30%)
· Provide Ensure the support level 2 to the end users and subsequent continuous improvements.
· Identify and provide SOP for the level 1 helpdesk.
SKILLS, ABILITY AND REQUIRED QUALIFICATION
· Master’s in computer sciences or information technology
· 3-7 years experience in applications, interfaces or integration development
· Proficiency in databases (SQL)
· Proficient in scripting and automation (Powershell, HtmlTML, Python, Devops)
· Experience with vendors management
· Proficiency in English
Tell employers what skills you have
Missions
UAT
Change Management
Service Management
Business Analysis
Contract Management
Data Integration
Information Technology
Soft Skills
Project Management
Application Support
Functional Analysis
Management Contract
Business Analyst
Delivery Management
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