Sales Administration
3 weeks ago
SALES ADMINISTRATION & CUSTOMER SERVICE EXECUTIVE
THE ROLE:
Sales Administration & Customer Service Executive encompasses a variety of tasks aimed at ensuring efficient online & offline order fulfilment, delivery operation and post-delivery customer service. You will play a critical role in processing orders and ensuring timely delivery to customers. Your responsibilities will span both logistic and customer service for order processing, requiring a combination of organizational, logistical, and effective communication skills.
KEY RESPONSIBILITIES:
- Manage day-to-day order fulfilment, including but not limited to inventory management and logistic arrangements.
- Manage & coordinate delivery operation, facilitate order picking, pre-delivery QC, liaise with customers on delivery appointments.
- Manage daily delivery scheduling and assignments to company’s logistic fleet.
- Respond to customer queries and provide relevant post-delivery customer support.
- Process corporate sales order, posting of sales & inventory related adjustment entries.
- Coordinate warehouse and retail stock replenishment.
- Coordinate showroom display supply, keeping track furniture on loan.
- Work closely and supporting retail and sales team on all sales related matter.
- Identify areas of improvement and implement process changes and work practices in partnership with technology team.
- Work independently with minimal supervision and complete tasks assigned within timeline.
- Handle all related filing.
Others
- Cover tasks of other Sales Admin colleagues in their absence
- Adhoc duties assigned by Manager
REQUIREMENTS:
- O’ Level or Diploma equivalent or above.
- Minimum of 3 years’ experience in sales administration role.
- Positive attitude organised and meticulous.
- Demonstrate independence to complete tasks within given timeline.
- A good team player
- Good communication skill
Tell employers what skills you have
Sales
Microsoft Office
Microsoft Excel
Customer Support
Inventory
Administration
Inventory Management
Adaptability
Customer Returns
Communication Skills
Furniture
Team Player
Customer Service
Scheduling
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