IT Servicedesk Specialist – Functional Application Support
1 month ago
Job Highlights
- (Monday to Friday) : 9am to 5:30pm
- Friendly working environment.
- Medical and Dental Benefit
Key Responsibilities:
- Provide exceptional functional application support to domestic business users as well as regional and international teams.
- Diagnose and resolve functional issues reported by end-users, ensuring minimal disruption to business operations.
- Collaborate with cross-functional teams to analyse and address application-related challenges.
- Document and escalate complex issues to higher-level support or development teams, ensuring timely resolutions.
- Proactively identify opportunities for process improvement and contribute to the enhancement of our support services.
Requirements:
- Diploma/ Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 1 year working experience in a similar capacity.
- Proven experience in providing functional application support, with a focus on resolving issues efficiently.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and diagnose technical issues.
- Excellent communication skills, both written and verbal, to effectively interact with international stakeholders and liaise with English and Chinese-speaking associates.
- Experience working in a global support team environment is a plus.
- Familiarity with the Microsoft Office 365 stack and Sysaid is desirable.
- Able to travel overseas as and when needed.
Why Join Us:
- Be part of a global support network and contribute to the success of an international business.
- Collaborate with a diverse and talented team that values innovation and continuous improvement.
- Access to professional development opportunities and career growth within a dynamic organization.
Tell employers what skills you have
Excellent Communication Skills
Mentoring
IT Service Management
International Business
Process Improvement
Laptops
Information Technology
Microsoft Office 365
Service Desk
Application Support
Capital
Decision Making
Stakeholder Management
Shipping
Cut
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