Retail Assistant

1 day ago


Singapore STARLIGHT JEWELLERY PTE. LTD. Full time
Roles & Responsibilities

Starlight Group

About Us: We are a collection of jewellery businesses, each catering to distinct consumer market segments. Our specialty lies in 916/999 gold jewellery within the Singapore market. Established in 2019 to fill a void in the gold financing industry, our company swiftly expanded its reach beyond Singapore to Indonesia. Embracing a dynamic pace, we aim to foster mutual growth in both business and the professional development of our employees to achieve collective success.


JOB RESPONSIBILITIES:

- Engage with customers on TikTok by responding to comments and inquiries.

- Update Shopify inventory records for accurate product availability.

- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

- Conduct daily stock counts to maintain accurate inventory levels.

- Handle incoming customer calls and assist as needed.

- Provide client service support for retail network and E-commerce

- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.

- Assist in scheduling customers’ jewelry repairs

- Manage knowledge of company products, services, and general inquiries

- Maintain a high level of professionalism with clients and establish a positive rapport with every client

- Process E-commerce orders from beginning to end

- Ability to handle complaints/feedback competently

- Drive client satisfaction

- Generate revenue increase by offering sound recommendations and suggestions

- Any other ad-hoc tasks or projects

- Work together with operations to ensure a smooth fulfillment process

- Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers

- Attend to customers’ queries in-store and online stores

- Be self-motivated and driven to achieve monthly sales targets.

- Ensure merchandise and displays are consistently well-presented


JOB REQUIREMENTS:

· 1-2 years of customer service experience.

· Candidate with retail or jewelry experience is an added advantage

· Passionate about helping others and driving client satisfaction

· Excellent interpersonal and communication skills

· Candidate with retail or jewelry experience is an added advantage

· Ability to handle complaints/feedback competently

· Excellent phone etiquette and excellent verbal, written, and interpersonal skills

· Positive work attitude and ability to multitask, organize, and prioritize work

· Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environments

·Candidates must be willing to work on Weekends and Public holidays




How to Apply:Interested candidates should submit their resume and a cover letter to career@starlightjewellery.com.sg. Please include "Retail Assistant Application" in the subject line. We look forward to reviewing your application


Tell employers what skills you have

Product Knowledge
Store Operations
Management Skills
Leadership
Able To Multitask
Housekeeping
Interpersonal Skills
Inventory
Retail Sales
Soft Skills
Merchandising
Inventory Management
Selling Skills
Communication Skills
Train New Employees
Team Leader
Team Player
Microsoft Word
Customer Service
Scheduling
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