ICT Communications Manager

1 month ago


Singapore COMSERVICE (SINGAPORE) SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Job Description:

· Identify business opportunities for ICT projects, follow up on business, and facilitate project implementation.

· Provide pre-sales support for ICT projects, including but not limited to communication with customers, recommendation, preparation and provision of solutions, bidding, etc.

· Participating in ICT project management, communicate effectively with customers, fulfill customer expectations for project management requirements, determine project scope, quality standards, construction specifications, and project schedule planning; conduct risk analysis and evaluation of projects, and timely report to customers, provide technical advice and answer customer questions, participate in various meetings organized by customers, such as kick-off, review, acceptance, etc.

· Lead and manage the ICT communication team, including recruitment, training, and performance evaluation, to ensure the effective operation and continuous development of the team.

· As an incident manager to manage all incidents and prepare incident reports. Provide superior customer service to client’s through all Facility functions.

· Monitor and evaluate communication effectiveness, collect feedback, and continuously improve communication strategies and practices to ensure the accuracy, timeliness, and effectiveness of information. Able to track and update on the financial budget.

· Guide and support ICT team members to effectively communicate and convey information, promoting team collaboration and improving performance.

· Produce weekly and monthly reports.



Job requirements

· Degree holder in information technology/network/communication/electronic information/computer.

· Minimum 5 years relevant working experience in which 3 years in ICT project management/ Telecommunications industry.

· Familiar with the ICT industry and technological trends, with good technical understanding and explanatory ability.

· Having creative and innovative thinking, able to propose novel communication solutions and methods.

· Strong PC literacy and proven ability to manage daily activities using various systems including MS Excel, PowerPoint.

· Demonstrated experience in client reporting and preparation of reports required.

· Good command of both written and spoken English and Chinese.

· As most of our clients are China and Hong Kong-based companies and the company's headquarters is in Hong Kong, candidates will need to frequently communicate and coordinate with the headquarters and Mandarin speaking clients to execute/report projects by using English and Mandarin proficiently.

· Excellent people skills and ability to interact with a wide range of client staff and demands.

· ICT professional certificates such as PMP, CISSP, CISA, ITIL, MCTS, MCITP, CCIE/CCNP/CCNA, HCIE/HCIP/HCIA are preferred.


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