SRE Tech Lead Manager, Global E-commerce
7 days ago
Why JoinUs
Creation is the core ofTikTok's purpose. Our platform is built to help imaginationsthrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy -a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter howdifficult, is an opportunity; to learn, to innovate, and to grow asone team. Status quo? Never. Courage? Always.
At TikTok, we create together and growtogether. That's how we drive impact - for ourselves, our company,and the communities we serve.
Joinus.
The e-Commerce industry has seen tremendousgrowth in recent years and has become a hotly contested spaceamongst leading Internet companies, and its future growth cannot beunderestimated. With millions of loyal users globally, we believeTikTok is an ideal platform to deliver a brand new and bettere-Commerce experience to our users. Our product engineering team isresponsible for building an e-Commerce ecosystem that isinnovative, secure and intuitive for our users. We are looking forpassionate and talented people to join us as we drive the future ofe-Commerce here at TikTok.
Our softwareengineers for product infrastructure role combine software andsystems engineering disciplines to run high-performance,large-scale distributed infrastructure. This means you will bedeeply involved in the developmental lifecycle of critical softwareservices, collaborating closely with product engineers to combinesoftware code and systems knowledge to ensure that TikToke-Commerce's services are reliable, fault-tolerant, efficientlyscalable and cost-effective. You will also be leveraging yoursoftware engineering expertise to develop software platforms andtools to optimise the operational and engineering efficiencies ofcomplex systems at scale, with particular focus on improving thesystems' observability, performance andmaintainability.
In this role, youwill:
1. Building and managingthe Global SRE team, including team recruitment, new talenttraining, system operation/maintenance/coordination and teamculture building.
2. Improve the cross-team/timezone/regional cooperation mechanism, and provide SRE solutions inline with actual business scenarios based on businessorientation.
3. Responsible for SRE teamarrangement and project management, guiding basic SRE work to bemore effective, and improving the overall SREefficiency.
4. Develop process specificationsand plans for compliant access, configuration, disaster recoveryand fault handling of critical paths of overseas SREservices.
5. Responsible for continuouslyimproving the core SRE capabilities of Global E-commerce SRE inefficiency, cost, quality, security, etc.
6.Develop automation, data visualization and automated monitoringprocesses to facilitate the optimization of the TikTok e-Commerceplatform infrastructure.
7. Drive the design andengineering of tools, as well as platform solutions, to optimizeproduct engineering and operationefficiencies.
8. Manage oncall processes torespond to performance and reliability issues, and establish bestpractices for coordinating escalation to resolve issues andminimize downtime.
9. Oversee the acquisitionand development of software systems in organisational units.
10. Monitor the results and quality of thedifferent software solutions and projects implemented in theorganisation.
11. Oversee the development ofProof-of-Concept/ solutions and provide technical expertise on thedevelopment of software and platform features, ensuring thatappropriate security and risk factors areconsidered.
Qualifications
1.Bachelor's or higher degree in Computer Science, InformationTechnology, Programming & System Analysis, Science (ComputerStudies) or related discipline and good English communicationskills.
2. Familiar with SRE related processes,understand the development trend of SRE technology in the industry,and have a good ability to build an SRE system, 5 years+ experiencein E-commerce industry.
3. Familiar with cloudcomputing technologies of Amazon Web Services, Google CloudPlatform and other suppliers.
4. Demonstrableexperience in one or more programming languages such as Java, C++,Go, or scripting experience in Shell andPython.
5. Expertise in operations, deployment,high availability and quality assurance of large-scale distributedsystems, with a strong focus on stability andperformance.
6. Possesses a strong sense ofresponsibility, a proactive team spirit, and a strong ability tocomprehensively analyze and solveproblems.
IdealCandidate
- Agile, quickself-learner, highly self-motivated with strong sense of productownership and creative problem solver.
-Operational experience running a 24x7 production infrastructure atscale.
- Ability to lead independent research tosolve complex technical problems.
- Empatheticand results-oriented leader and mentor.
- Goodcollaborator and team player, comfortable working in a fast moving,culturally diverse and globally distributed teamenvironment.
TikTok is committed to creating aninclusive space where employees are valued for their skills,experiences, and unique perspectives. Our platform connects peoplefrom across the globe and so does our workplace. At TikTok, ourmission is to inspire creativity and bring joy. To achieve thatgoal, we are committed to celebrating our diverse voices and tocreating an environment that reflects the many communities wereach. We are passionate about this and hope you are too.
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