Retail Supervsior

Roles & Responsibilities

Main Duties and Responsibilities:

• Oversee and manage daily retail outlet operations.
• Conduct morning briefings prior to opening of the retail outlet.
• Drive seamless customer experience.
• Assist the Manager on administrative functions for the retail outlet.
• Review inventory level to recommend action to drive sales and repeat ordering of basic stock.
• Oversee order fulfilment processes for customers in retail outlet.
• Manage merchandising activities to optimise sales performance.
• Estimate needs of businesses and authorize the purchase of foods of the types, qualities and quantities required.
• Conduct regular stock take to ensure inventory accuracy and reconciliation of inventory discrepancies.
• Handle manpower and operational planning for the productive management of the retail outlet, including disciplinary, ad-hoc and regular performance reviews, hiring and firing decisions.
• Keep abreast of all corporate policies, statutory acts and ensure compliance.
• Attend to workplace incidents, manage workplace accidents and report to headquarters.
• Responsible for the payroll (where required to), attendance and leave related matters for employees.
• Cascade and operationalise headquarters’ directives to the retail outlet.
• Participate in various work group meetings/activities.

Requirements:

• A team player who is independent and able to work under pressure.
• Required to work retail hours, weekends, and public holidays.
• Able to carry load of at least 10kg
• Minimum 7yrs of retail experience with supervisory duties.
• Diploma in business administration or related field preferred.
• Excellent leadership and management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work well under pressure.
• Proficient in Microsoft Office Suite.
• Positive disposition and customer service oriented.
• Good working attitude and strong interpersonal skills.

Tell employers what skills you have

Store Operations
Management Skills
Customer Service Oriented
Leadership
Microsoft Office
Customer Experience
Housekeeping
Work Well Under Pressure
Interpersonal Skills
Inventory
Retail Sales
Administration
Selling
Merchandising
Strategy
Inventory Management
Operational Planning
Team Player

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